Mr L's Vexed Vivaro

Hello faithful readers it has been another busy week here at KAM as we take on those dreaded car gremlins. We hope everyone is enjoying the summer holidays, hopefully the parents aren’t pulling their hair out and the kids are behaving themselves. Here at KAM our boys are hard at work every day ensuring that your cars are kept fault free for the surprisingly summery summer.

For more go to www.facebook.com/kamservicing

    I would like to take this opportunity to let all of our faithful readers know that there will be a few changes to our newsletter. Due to KAM’s continued commitment to move with the times we will no longer be appearing in the weekly newspaper column. But alas this is not the end for the KAM team as we will still be posting our weekly adventures here on our blog.

  In an effort to reach more of the online community we will be releasing the newsletter exclusively online and we hope you will all join us. I, like many of you are a little sceptical of blogs and such but we have found an easily accessible platform from which we can bring you all the latest KAM news and developments.

We hope to build on our current success and look forward to seeing where the KAM Servicing Empire will expand to. We hope you are all along for the ride. So thank you to all of you who have been our faithful readers and we will see you in the 21^st century... (Don’t worry I’ve been ensured that ‘The Terminator’ may have got it wrong)

 

    This week’s diagnostic dilemma comes courtesy of Mr L, who visited our Sawley depot this past Sunday. Mr L, a painter, had been experiencing some problems with his Vauxhall Vivaro van and through a recommendation had landed on our door step. He was due at work on Monday and so was especially happy that we were open on his one day of.

“Hi Dr Kev.  My mum said you can fix any problem and my van is full of them! Please say you can fix it today.” The problem at hand was an appearance of the EML (engine management light), plus repetitive stalling and the van cutting out intermittently when Mr D was driving.

Mr L bought in his Vauxhall Vivaro

“I don’t know what’s going on with it - I have to travel to people’s houses for work and this is not making it easy”. Mr L was forthcoming with all the van’s details and history. “I took it to a local garage recently for an oil and filter change. The price was too good to turn down but I’m wishing I hadn’t now.”

   It turned out that mere minutes after leaving the garage, the EML had appeared and so the stalling began. Mr L returned to the garage to explain the problem but they were unable to help as they did not have the equipment to deal with any major diagnostic jobs. “They were a tyre, exhaust and lubrication centre and they said that I would need to go to a garage to fix the problem!” 

   So not only was Mr L left out of pocket he now had a faulty car with further repairs and more expenditure pending. We assured Mr L that we would only charge for necessary repairs and that the costs would be kept low. ‘Handy Andy’ got straight to work and hooked the car up to our state of the art diagnostic machines awaiting the results. After just 10 minutes he returned to the reception.

 

 

Handy Andy with his state of the art diagnostic machine..

“I’ve got it Kev.” It so transpired that the EGR (Exhaust Gas Recirculation) valve was stuck open causing a vacuum leak. This leak resulted in the car stalling and cutting out as well as the appearance of the EML. The EGR valve helps the car to burn fuel efficiently by recirculating a portion of your exhaust and running it through the combustion process again.

Andy gave the EGR valve a thorough clean and placed it in the right position so that no more problems would occur. The EML needed a simple reset and then Tornado Tyla gave the van a good clean before a successful road test ensued. “We did it Kev. This van is back in the fast lane.” Andy said as he arrived back at the depot with a smile across his face.

Mr L arrived a short while later but was still a little sceptical as he had been let down by a garage previously so would need some extra assurance. He therefore embarked on another road test with yours truly and upon return was most complimentary.

“Wow Kev you boys definitely excel in all areas. The quality of repairs, customer service and especially price- KAM Servicing are the only garage I’ll be using from now on.  Thanks.”

Our Sawley Team are up for ther job!!

You can leave your comments, questions and queries at www.twitter.com/kamservicing and our Facebook at www.facebook.com/kamservicing

Remember faithful reader, our team of dedicated and hardworking staff at the branches in Sutton, Long Eaton, Bulwell, Beeston, Belper and Stapleford along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr Kev.

Brake Checks- KAM Servicing

Is your car on the verge of a ‘Brake Down’?
According to a new study more than 5 million people are driving cars with existing brake damage.
Not only this but many are choosing to ignore the problem for as long as 3 months before getting it checked.
Here at KAM Servicing we want to keep you safe on the road and so we would recommend that you call us if you have any brake problems.
Brake damage can be very dangerous and can lead to accidents- so don’t compromise your safety to save a few pounds...
KAM offer FREE Brake checks to all customers- Call today and let us get your car back to its best.
For your nearest depot go to www.kamservicing.com
To keep you and your car safe- You can trust in KAM Servicing 7 days a week!!

KAM Servicing Belper

Presenting...
Here at KAM we like to acknowledge our staff and their hard work and so we proudly present this Month's Best Dressed Manager- Paul Gregory from our Belper depot.
Paul is showcasing his style in a 'Team KAM' Jacket and his trusty name badge-Ready to welcome our loyal customers. Keep up the good work Paul!!
Who deserves to win next month?? -There will be more awards to come so stay tuned.....
To book your car in with Paul and the Belper boys call 01773 824114 today!!
We look forward to your call- www.kamservicing.com
For more go here

Mr G's Mondeo Muddle- KAM Servicing

 

This week we received a visit from Mr G who arrived at our Bulwell depot in quite a state. As he pulled up to the garage and parked outside of our large workshop, the boys readied themselves for the next mystery. He was seated in his Ford Mondeo and he looked rather distressed behind the wheel. When he eventually made his way to the reception he was wary of letting us take his car.

“Kev you won’t believe what I have been through with this car and I just want someone to fix it once and for all.” Mr G was not happy and it soon became clear why. “Kev I have had the same problem in my car for many weeks now and I just can’t seem to find anyone to fix it.” Mr G explained that his Ford Mondeo had been unable to rev beyond 2000 revs and when it reached 2000 it would go flat. “Kev I took it straight to my local garage and I haven’t stop spending or should I say wasting money ever since.” Mr G had taken his car to 4 garages and the problem was still persisting. Mr G was right to be wary of garages and now KAM was his last hope. “Kev my friend recommended you and so I am here pleading with you to find and fix the fault. I hope I can trust in the KAM team.

We assured Mr G that here at KAM we aim to help all of our customers get the best car repairs at the lowest prices. Moreover we will not rest till we get to the bottom of any and all problems that may be facing your car. “You don’t need to worry Mr G we will ensure that your car is given the best care and we promise to find the problem” said Ben peering into the car with intrigue. Mr G let go of some of his reluctance and left the car in the capable hands of our mechanics. We then let him use one of our courtesy cars so that he would not be caused any inconvenience.

It was Benjamin Button’s turn to solve this week’s mystery and it was not long till he had hoisted the car up to see where the fault may lie. He noticed from the previous sales invoices that a lot of parts within the car had already been replaced. We had to look over the parts to ensure that none of them had been fitted improperly. Thankfully the parts had been fitted correctly even if they were unnecessary. Here at KAM we only use parts that are needed and we will only charge for the work that is necessary to your car.  Ben then got to work first undertaking some visual observations to see if the fault was visible.

After two hours of testing Ben removed the exhaust system and started to test it. The results were released from our state of the art machines and it was not long till the famous words were heard ringing through the workshop. “I’ve got it Kev.” It so transpired that the exhaust was blocked and had begun to disintegrate internally. This had been the reason for the revving issues and so had the KAM team finally solved this long-standing mystery.

Ben ordered the new exhaust and it arrived promptly and he began to fit it with military style precision. The middle and rear section were replaced and then a road test was the final piece of the puzzle. Ben returned from the road test a short while later and he had a smile beaming across his face. “We did it Kev. This car is back in the fast lane.”

Mr G arrived later and his sadness was replaced with a huge smile adorning his face. “Kev I am so happy you have fixed my car and that I (finally) came to KAM. At least now I know there is a garage that I can trust. Thanks to all the boys at KAM Bulwell.”

You can leave your comments, questions and queries at www.twitter.com/kamservicing and our Facebook page at www.facebook.com/kamservicing.   Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr.Kev.

 

 

 

 

 

KAM Servicing Stapleford

 

Do you like our new ride??
Thanks to the boys at ESP Bodyshop our new KAM Stapleford Courtesy car is ready to go.
The top of the line Mini Cooper will be available to our Stapleford customers and we guarantee a smooth and stylish ride!!
Our Stapleford depot is continuing to do well with more and more customers taking advantage of our low prices and high quality of car repairs.
It is not just our courtesy cars that are state of the art- here at KAM Stapleford Motor Mass and the boys can find and fix any fault that may lie within your car.
Call KAM Stapleford today on 0115 9252525
For our other depots go to www.kamservicing.com
We look forward to your call!!

For more from the KAM team go to www.facebook.com/kamservicing

Mr T's Major Trafic Problem

 

Hello faithful readers. The floods have been sweeping the country as more of the Midlands become submerged in water. We would like to extend our thought to all those affected and we hope the inconvenience isn't long lasting. Here at KAM we want to help in whatever way possible and so for anybody whose car has been affected make sure to come to KAM and let us help. Our talented technicians are on hand to take on all those flooding frights and so you won't have to worry about a thing. You can trust in the KAM team- come rain or shine!!

   This week it was our Heanor depot that received a call from Mr T who was stranded after his Renault Trafic had suffered a collapsed wheel. “Kev I have to be at work and my van is literally my livelihood.” Mr T was not exaggerating as he was in fact a plumber and his van housed all his tools. With the van broken down he needed help to get the fault fixed but more importantly to get to work.

   This is where KAM Servicing’s fast and efficient recovery service would come in handy and so we loaded up the ‘twuck wid da fwashin lights’ and Tasmanian Trev was on his way. To save Mr T time, so that he did not have to miss out on any income we also sent along a KAM van so that he could carry on with his day. While loading up the Renault Trafic, Trev took all the necessary details and ensured Mr T that we would keep him updated on the car’s developments. 

   It was not long till Trev returned to the depot with the van in tow. The wheel looked rather unsightly and it was up to the KAM team to fix the car and get it back to Mr T as soon as possible. It was the turn of Jump Lead John as this week’s mystery solver and he got straight to work stripping back the layers to take a closer look. It was underneath these layers that John discovered something rather surprising. “Kev there is new brake discs and pads. They look like they could have been fitted yesterday.” This was rather odd and pointed to a job that had not been completed or had not been undertaken properly. We rang Mr T and he explained: “Oh yes Kev my son fitted those but he did tighten the wheels after.” It appeared that Master T’s DIY mechanics had not been as successful as he had hoped and had caused some damage to the car. But how much???

 

Tasmanian Trev with all his tools!!

    Senator Shaun was then brought in to get to the bottom of the problem. He again stripped back the brakes to get a better look.  It was not long till the infamous words rang out and it so transpired that the wheel bearings in the brake discs had not been properly tightened. This had led to a domino effect on other car parts as the load of the vehicle had caused the bearings to overheat, which had in turn melted them to the stub axle causing the wheel to collapse. Now this all sounds very complicated but this was not a catastrophe as it could all be repaired by our talented mechanics.

 

It is Senator Shaun to the rescue!!

 

    The brakes were salvageable but it would take a delicate and precise hand to remove the pieces of bearings that had stuck to the stub axle. Armed with his tools and his steady hand it was not long till the pieces were removed and the axle was in perfect condition.  It was just some old school mechanics, which has been lost in this era of computers and automated repair systems (which KAM also like to use). The stub axle threads were also repaired so that all the components were fully functioning. To finish we fitted new bearing and then properly tightened the wheels so that no more problems would occur.

   With our mechanics working hard the wheel was back to new in no time and after a thorough check suddenly the whole van came to life. It was another triumph for the KAM team. “We did it Kev. This car is back in the fast lane” Shaun said with a smile.

Mr T arrived later and was ecstatic to have his car back fault free. “Wow Kev. Your boys really work hard to accommodate the customer and I could not be happier. These prices are unbelievable.” 

 

    You can leave your comments, questions and queries at www.twitter.com/kamservicing  and on our Facebook page at www.facebook.com/kamservicing.  

Remember faithful reader, our team of dedicated and hardworking staff at the branches in Sutton, Long Eaton, Bulwell, Beeston, Belper and Stapleford  along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr Kev.

  

 

KAM Stapleford

KAM Stapleford is now open so come down and let our dedicated team take care of all your motoring needs. We can take on all car faults in all makes and models of car so call us today to take advantage of our great prices!!

Our new team is Motor Mass, Wheelie Wayne and Joyful John who will make sure that all work undertaken is done so to the highest standards using only the most high quality parts!!

Our new state of the art ramps and equipment have been installed and we await your call!!!

Call 0115 9252525- to book your car in!!
Or come down and visit us at  KAM Servicing, Hickings Lane, Stapleford, Nottingham, NG9 8PA.

Go to www.kamservicing.com for more from the KAM team or visit our facebook at www.facebook.com/kamservicing

Monday Morning at KAM Servicing

 

 

Monday Morning Madness:
After a relaxing weekend it is back the hustle and bustle of KAM life at our Sawley depot where Handy Andy is hard at work on his first MOT of the day!!
Mrs G bought in her Ford early this morning and it won't be lo...

ng till those pesky gremlins are found and dealt with!!
As you are all aware our MOT prices are unbeatable at just £29.99 so come down and take advantage.
We can undertake the test while you wait or you can book it in at a time that is convenient for. Your dedicated KAM team is here to take care of all your motoring needs!!
Go to www.kamservicing.com for your nearest depot!!

 

KAM  Stapleford is now open- make sure to CALL on 0115 9252525 to book your car in!!

 

KAM Stapleford Officially Open

The Grand Unveiling:

Our Stapleford depot is officially open!!!

After months of preparation and all the hard work that has been put in KAM Stapleford is now ready to take on your car gremlins.

Motor Mass is manning the ship and will be on hand to take on all your car’s faults. He will be accompanied by Wheelie Wayne and Joyful John and together they will be an engineering force to be reckoned with.

KAM are very happy to be expanding to Stapleford and seeing this new chapter in our history!!

KAM Stapleford will be bringing you the same high quality repairs at the lowest prices. So book your car in today and let us save you money.

Our MOT tests re just £29.99 and we have many other offers for you to take advantage of.

If you would like to book your car in call us on 0115 9252525 or drop in and see us at KAM Servicing, Hickings Lane, Stapleford, Nottingham, NG9 8PA.
For information on our other depots go to www.kamservicing.com

KAM is open 7 days a week for your convenience!!

MOT Due?

 Its straight to work at our Sawley depot where Amazing Antony and Benjamin Button are carrying out an MOT on this Vauxhall Vectra.
Our loyal customer Mrs F was reminded about her MOT by our automated letter service and so booked it in nice and early. She also got free use of our new state of the art courtesy car while we undertook the repairs.
At KAM our prices are unbeatable and at just £29.99 we are much cheaper than our competitors!!
For your next MOT test call the KAM team today and let us keep you on safe the road!!
For your nearest depot go to www.kamservicing.com
KAM is open 7 days a week to take care of all your motoring needs!!

Keeping Everybody Safe:
It's KAM to the rescue...
Over at our Long Eaton (Derby Road) depot, the boys are hard at work on this Lifeguard vehicle from Colwick Park Lifeguards.
The CPL took advantage of our unbeatable prices on car servicing

, which start at just £99. Our talented technicians also carried out their free MOT (with full service) so they should be back to keeping the waters safe in no time.
KAM are here to keep you on the road and we can take care of all your motoring needs. We are open 7 days a week for your convenience.
Go to www.kamservicing.com for your nearest depot.

For our Facebook go here. 

For our Twitter go here 

Good Garage Scheme feedback for KAM

One of our customers at KAM Beeston was so happy with our service that she left some great feedback on the Good Garage Scheme.
Here at KAM we bring the same high level of service to every customer and we offer the best prices in the Midlands.



To read more from the KAM team go to the Good Garage Scheme Website:
Sawley- http://www.goodgaragescheme.co.uk/garage/details/MjUw

Heanor- http://www.goodgaragescheme.co.uk/garage/details/MjUx

Mansfield- http://www.goodgaragescheme.co.uk/garage/details/MjI1

Long Eaton- http://www.goodgaragescheme.co.uk/garage/details/NDIzMA==

Belper- http://www.goodgaragescheme.co.uk/garage/details/NTM1NQ==

Beeston- http://www.goodgaragescheme.co.uk/garage/details/NjIwMw==

Bulwell- http://www.goodgaragescheme.co.uk/garage/details/NjIwNA==

To try out our 5 star service come down to KAM now- www.kamservicng.com

We want to take care of all your motoring needs so book your car in today!!

Mr B's Megane Misfortune

 

Hello faithful readers, I hope everyone is enjoying the summer. With the kids off and summer holidays planned make sure to get your car in the best condition it can be. Here at KAM we want to be a garage that you can trust and so we will not undertake any unnecessary work. Instead we will happily carry out tests to see where the problem may lie. These tests are free and are no obligations so you can decide what you want to have done to your car. We also use the highest quality parts an so any car repairs will have long lasting effects and we guarantee that your car will be fault free. If your car is suffering from any problems- even if they seem small- do not hesitate to bring your car in to your nearest KAM depot

 

After weeks of getting caught up in the Olympics and the great work we have been involved in with the Canaan Trust, this week it was back to some good old fashioned mechanics. Beeston was the setting for this week’s mystery and Mr B was this week’s lucky customer. “Oh my goodness Kev, I can’t believe this- this could not have happened at a worse time.” This is the type of panicked tone we here at KAM are used to and so it would be important to get all the details so that we could help Mr B as soon as possible. “Kev it is my Renault Megane it has decided to die on me this morning. Sorry to be dramatic but I have a job interview and I cannot be late. There is just a horrible clicking noise coming from the car and I don’t know what to do. Please say you can help.”

 

 

 

We assured Mr B that we would come and pick him up and that he would not have to miss his interview. Mr B was in desperate need of the KAM team’s help and first things first we would need to get him a courtesy car. I scanned the forecourt and to my horror there were no courtesy cars available. “We just gave the last one to Mrs J.” shouted Diagnostic Dan.

 

Now this is not a problem the KAM team usually face but as we had been so busy the courtesy cars had all been loaned out. We could not let Mr B down and so Tasmanian Trev loaded up the ‘twuck wid da fwashin lights’ and attached my car to the back of it. My car is fully insured for customers to use and this was an emergency. Trev embarked on the trip and dropped the car off to Mr B so that he could make his interview in time. Mr B was ecstatic and after giving all his details the lifeless Megane was bought back to the garage.

    Benjamin Button was this week’s mystery solver and he got straight to work by plugging the car up to our state of the art machines. Ben had a feeling that the problem may be an electrical one and so this was his first line of investigation. After a short while of testing the results were released from the machine. Ben surveyed them and within seconds the infamous words rang out. “I’ve got it Kev.”

It so transpired that the push start/stop switch on the car had burnt out. This had been due to worn wiring and this had been the cause of the car’s inability to start. Ben had been right in predicting an electrical fault and now it was time to find the best and most cost efficient way to fix it. This was easy and all that was required was a new switch-which arrived promptly from our suppliers- and some simple rewiring.

 

 

 Ben first fitted the new switch and then the re-wiring was undertaken with military style precision. With all the work done it was time for the moment of truth. The boys gathered around the Megane and waited to see whether this would be another successful job for the KAM team. Ben’s finger approached the button, he pushed and after a second…. The car jolted back to life. “We did it Kev.” Shouted Ben over the roar of the engine. “This car is back in the fast lane.”

Mr B arrived later and was elated to have his car back to its best and no longer besieged by problems. “ Thanks Kev, we all know how hard it is to get a job in this economy I just want to thank the team. I’m glad I went on the Good Garage Scheme and found a trustworthy and reliable garage.”

 

 

You can leave your comments, questions and queries at www.twitter.com/kamservicing and our Facebook page at www.facebook.com/kamservicing.   Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr Kev.

   

Mrs K's Toyota Torment

Hello faithful readers it has been another busy week at KAM as we deal with the erratic weather and get more of you back on the road. With this strange weather ensuing, it is the best time to get your car checked by the trusted KAM team. Whether you want to ensure that it can handle a sudden flooding or just want to keep cool with the air conditioning make sure to call KAM now. We have great offers that could save you lots of money and we also offer free checks for your car. From exhausts and gearboxes to tyres we want to makes sure that you are kept safe this summer.

   It has not only been a good week for KAM but also for England as Andy Murray made it to the final of Wimbledon. He was the first Briton to make it since Bunny Austin but unfortunately it was not to be. The magnificent Roger Federer overpowered Andy but we must applaud Murray’s efforts and surely now that elusive grand slam cannot be far away. We shall see at this year’s 2012 Olympics. There is already excitement in the air for the games and I for one cannot wait to see every minute. We are in for a great summer of sport- we just have to hope that the weather holds out.      

   Talking of weather it was on a surprisingly hot day that we received a call to our Long Eaton depot. The boys were hard at work on their gremlin fighting when Mrs K called in quite a panic. “You have to help Kev. I can’t believe this. I barely touched it. Oh My Goodness, what will I do?” Mrs K was definitely at the higher end of panic than we are used to and I listened to see what the problem was. “Kev it’s my husband’s car it just started smoking out of the exhaust and I haven’t even driven it yet. He’s going to be so upset he loves that car. Please say you can help.” Mrs K explained that the car in question a Toyota Landcruiser had, after she turned the key, suddenly without warning began to smoke and had filled the air with a dark grey cloud. The reason Mrs K was so upset was that her husband was away on business and had given her strict instructions not to drive his beloved car. “Kev he is back in a couple of days and after all I have read the KAM team are the only ones for the job.”

We assured Mrs K that the KAM team would be able to help her out and that we would not rest until the fault was found. We also advised her to switch the car off until we arrived. Tasmanian Trev immediately embarked on the short trip in the ‘twuck wid da fwashin lights’ and before long a happier looking Mrs K arrived back at the garage with the sluggish car in tow.

We assured her that the KAM team would not let her down and that she need not worry. We were also curious to see whether she had in fact driven the car and if any incidences had occurred. But Mrs K was adamant that she had not driven the car. “Kev I was going to this morning when the smoke started, I have no idea.” Mrs K was then dispatched in one of our courtesy cars and we got straight to work.

Benjamin Button was this week’s mystery solver and saw noticed that the smoke was probably an internal problem and that he would have to revert back to some old style mechanics. Armed with his tools he looked around the car and then proceeded to remove the ancillaries to take a further look. It was not long until the infamous word rang out. “I’ve got it Kev.”

It so transpired that the oil pipe that feeds the turbo was broken and so the oil was going to the exhaust and was causing the clouds of smoke from the exhaust. The mystery was solved and in an impressively short space of time by Benjamin Button. I think Diagnostic Dan may have some competition. Thankfully all that was needed was a new turbo pipe and seals, which arrived from our fantastic suppliers in an even shorter amount of time.

 Benjamin Button fitted the parts with precision and then came the moment of truth as Ben sat behind the steering wheel and the key was turned in the ignition. The boys concentrated on the exhaust as the car sprung to life and the smoke was nowhere to be seen. “We did it Kev. This car is back on the fast track.” Ben shouted in delight.

Mrs K arrived later and was very relieved to have her husband’s car back fault free and shining from our complimentary car wash. “Wow Kev I can’t believe you solved this one so quickly. You really are the A team of mechanics and you really saved me today.” She also explained why her husband had been so persistent about not driving her car. “Kev he said that the oil had been leaking for a few weeks and that he had told me not to drive it because it was faulty. But it was the KAM team to the rescue yet again so thank you from both of us.”

I love it when a diagnosis comes together.       

You can leave your comments, questions and queries at www.twitter.com/dr_kev and on our Facebook page at www.facebook.com/kamservicing.   Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr.Kev.

Mr B's Vivaro Vex

I hope everyone enjoyed the fantastic Jubilee celebrations. I had a great bank holiday reprieve from all the gremlin hunting and the boys were able to relax and recharge. The Jubilee concert was fantastic and a great way to showcase all that is great about our country. A sea of patriotism was evident and Mandy, the kids and myself had a great time at a street party with all of our neighbours.

Now while we were all celebrating the KAM boys at our Sawley and Heanor depots were hard at work defeating those pesky gremlins. So dedicated is your KAM team that we opened our shutters to our faithful customers at all depots on Jubilee Tuesday.

While everybody was enjoying the festivities our newly assembled Beeston team were taking on the Jubilee jams.  Our Beeston depot has been seeing more and more customers arriving at the garage and trusting us to fix their cars. Super Sunny has been manning the ship and accompanied by the healing powers of ‘Big Job Ben’, ‘Fearless Frank’, Tornado Tyler’ and ‘Diagnostic Dan’, they have become a KAM force to be reckoned with.

 It was on Jubilee Tuesday that we received a visit from Mr B. Now this was not a normal entrance as Mr B arrived not in his car but as the passenger in a recovery truck. As the van, a Vauxhall Vivaro was unloaded Mr B entered the Beeston reception and looked deflated as he explained his van’s conundrum. “Kev you have to help me, my van is suffering from some major problems.” Now this was a bank holiday and most garages were shut but Mr B had seen us on Google and had decided to try us out. Mr B had been on his way from a supply store and his car had inexplicably broken down.

But there was more to this tale of woe. “Kev I am a self employed painter and I know you can understand how hard it can be to find business and keep afloat. I have a big job booked in for this afternoon and I must have my van back. I have read you are the best. Please say you can help.” Mr B was in desperate need of our help and we could not let him down. After all the details were taken we whisked Mr B of in one of our courtesy cars with a promise that he would not miss out on his job later. We were, on this particular day very busy as many customers had taken advantage of our Jubilee opening. But here at KAM we never leave a man behind and so I scoured the workshop for this week’s mystery solver.  

   My eyes fell on Diagnostic Dan who had just finished with his first mystery of the day. “I’ll take it Kev.” He replied throwing down the gauntlet. As we were working to a fast approaching deadline Dan got straight to work. He hooked the car up to one of our state of the art diagnostic machines and awaited the results. A short while later the results were released and they showed that there was no fuel coming to the injection rail. This would be the reason for the car breaking down but what was the cause of this problem? Dan also checked the fuel pressure pumps and it was revealed that there was no signals going to them either and so Dan would need to dig a little deeper. Conscious of the time, Dan then got to work, looking over the car, making sure to leave no stone unturned in his quest for the truth.

I started to get worried after some time lapsed. Would the van be ready in time? We were cutting it close but finally after a short while the infamous words rang out.” It so transpired that the wiring above the fuel tank had shorted out, which was good news as Dan could easily fix it. However the second fault was found in a faulty pressure regulator valve and this part would be near impossible to source on a bank holiday as our fantastic suppliers were shut.

We pondered the conundrum, we could not let Mr B down and so we would need a solution and then it came to Dan. “Kev we have the KAM Vauxhall Vivaro in Long Eaton, we could take the valve out of there and temporarily use it to fix Mr B’s van and then replace Mr B’s valve tomorrow when the suppliers are open.” It would certainly mean that Mr B could make his job and he would not lose out on any money. So we called to ask him if this was okay.

After he gave the green light Dan made his way to Long Eaton and picked up the necessary part for the Vivaro. He arrived later and fitted it and after the wiring was fixed the van was ready to go.

Mr B came back later to pick the car up and was ecstatic to have a fully functioning car. “Wow Kev you have really gone above and beyond the call of duty. I’m so glad I chose KAM this is the best service I have ever had.”

Mr B was able to do his job on Tuesday and when the new part arrived the next day Dan fitted it without any fuss to have the van back as good as new.

You can leave your comments, questions and queries at www.twitter.com/dr_kev and on our blog at www.drkev-kam.blogspot.com and our Facebook page at www.facebook.com/kamservicing. 

   Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr.Kev.

We cut out the "jibba jabba" for Mr T

Hello faithful readers and welcome to another week of adventures from the KAM team. We have been very busy this week as you continue to heed the call and more and more of your cars are being restored to perfect health. You can leave your comments, questions and queries at www.twitter.com/dr_kev.
This week we were visited by Mr T who called in to our Long Eaton depot to tell the KAM team all about his car’s woes. He was a new customer and had come here on the recommendation of a friend after some rather unfortunate experiences with previous garages. “Kev I don’t know what to do about my car, its just not running like it used to.” It so transpired that the car in question, a Honda Civic had failed its MOT and the ABS (Anti Braking System) light had appeared on the dashboard. However the MOT centre where Mr T had got the MOT done did not do repairs and so he was left with a faulty car and no means of fixing it. “I have been to a garage Kev and they said the possible damage caused could cost me thousands, this can’t be right can it. Please say you can help?" Mr T was in need of our help and after taking all of his details and dispatching him off on one of our courtesy cars we got straight to work.
Benjamin Button was the first person to volunteer to work on this week’s mystery. “I’ll take it Kev.” He was eyeing up the car, and with Diagnostic Dan already occupied, he reached for his multi meters. First he checked the wiring and there did not seem to be any visible problems, this would take some further investigating. It was time to bring out the big guns. Ben then attached the car up to one of our state of the art machines and got to work on deciphering the problem. Dan looked over curiously “Haven’t you got it yet Ben, are you sure you don’t need some help?” he asked. Ben peered out from under the bonnet, “I think we can do this one without consulting the mechanical wizard.” Joked Ben. A short time lapsed and the infamous word rang out “I’ve got it Kev.”
The problem lay in the ABS pump module, which had become faulty and was in need of replacement. This had been the reason for the ABS light’s appearance and fortunately for Mr T the damage had not been as catastrophic as it could have been. However the cost of a new ABS module system would be very high unless we could find a reconditioned one. Ben was straight on the phone and called all of our suppliers asking if a reconditioned unit could be found. He did not have much luck at first but then he struck gold after nearly an hour of calls. “I’ve got one Kev.” We called Mr T and told him of the car’s condition and let him know of the high cost that would have occurred had we used a brand new unit. He gave his permission for us to change the unit and was delighted at the price we had managed to acquire the part for.
Ben went off and picked up the part and arrived back promptly. The old ABS module unit was then replaced with the new one and it was quite a big job for Ben. Every part was removed with military precision and the engine was checked once again to ensure that no other problems had occurred. The boys then gathered around and waited in anticipation to see whether the transfer had been successful and if the car was gremlin free. Ben turned the key in ignition and the car purred with Ben showing off a resounding smile. “We did it Kev.” The ABS light was off and the car was back to it’s best, the calling about had paid off and now we could call Mr T with the good news.
“Wow Kev, you have really saved me a bundle, I can’t thankyou enough. You KAM boys really do go above and beyond.”
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton and Long Eaton, Bulwell and Belper along with our bodywork shop are open ever day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.