Hello
faithful readers it has been another busy week at KAM as we continue to get
more of you back on the road using our automotive expertise. Our talented
technicians are trained to take on even the biggest car gremlins and so you can
be sure that once you come to KAM the problem will be fixed with no fuss and no
mounting bills.
We have had a lot of enquiries about in
car technology for cars and we are happy to say that this is a possibility at
KAM. We are well equipped to take on all electrical car work, from Bluetooth
systems to in car entertainment the KAM team are here to take care of all your
car needs. Our main priority is the customer and so we work hard to keep prices
low and we welcome a price comparison. So if you are looking to spruce up your
car just call the KAM team and we will have you riding around in style.
This week our Beeston depot was the site of
heroics after we received a visit from a disgruntled Mr S. He arrived at the
garage in his BMW and was very quick to inform us of his previous failed
attempts at getting his car fixed. “Kev I can’t believe that my car has been
faulty for weeks now and I still haven’t found one garage to fix it properly.”
Mr S explained that his car had been losing water and that previous garages had
been unable to fix the problem.
“Kev I went to a garage and they said the head
gasket needed replacing and you don’t even want to know how much they said it
was going to be. I looked on the Good Garage Scheme and found you and I am
hoping for a second opinion. Please say you can help.” We ensured Mr S that we
could find the problem and that he would not need to waste any more money as we
would find the most efficient and cost effective forms of repair. Mr S was then
given use of one of our courtesy cars so that he could get on with his day
uninterrupted.
It was the turn of Benjamin Button to show
off his engineering prowess and he started by undertaking some observations to
see if there were any visible faults and as the previous garage had diagnosed a
head gasket problem we also tested the head gasket for leaking gasses and
surprisingly there were no gremlins lying here. We would need to investigate
further but the good news was that Mr S would not be landed with an
unnecessarily large bill for futile repairs. On this particular BMW there was
an oil cooler and so Ben proceeded to remove the oil cooler and test it to see
if any problems lay within. It was not long after testing that the results were
released and Ben shouted across the workshop “I’ve got it Kev.”
It so transpired that the oil cooler had
become defective. There are jackets on the oil cooler which allow the water
through to cool it and these jackets had burst allowing the water to leak
through to the system.
All
that was needed was a new oil cooler, which arrived promptly from our fantastic
suppliers. The coolant system was also flushed out to get rid of any excess
fluids. The levels were then topped up with new coolant, engine oil and filter
rounding out the repairs. Ben finished the repairs and then we gave Mr S’s car
a wash so that he could have his car back in pristine condition. “We did it
Kev.” Ben smiled after returning from as road test. “This car is back in the
fast lane.”
Mr S returned later and was very happy to
have his car fixed and was especially pleased to see the significantly lower
bill. “Wow Kev I knew I could trust the KAM team you really do care about the
customer and I can’t wait to get on the Good Garage Scheme to let everyone know
how great the service is here.”
Remember
faithful reader, our team of dedicated and hardworking staff at the branches in
Sutton, Long Eaton, Bulwell, Beeston, Belper and Stapleford along with our bodywork shop are open every
day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor
workshops are at your service seven days a week, keeping your car where it
belongs. ON THE ROAD.
So
until next week faithful reader, drive safely and keep it shiny side up.
Dr
Kev.
.JPG)
