Benjamin Button's BMW Challenge

Hello faithful readers it has been another busy week at KAM as we continue to get more of you back on the road using our automotive expertise. Our talented technicians are trained to take on even the biggest car gremlins and so you can be sure that once you come to KAM the problem will be fixed with no fuss and no mounting bills.

     We have had a lot of enquiries about in car technology for cars and we are happy to say that this is a possibility at KAM. We are well equipped to take on all electrical car work, from Bluetooth systems to in car entertainment the KAM team are here to take care of all your car needs. Our main priority is the customer and so we work hard to keep prices low and we welcome a price comparison. So if you are looking to spruce up your car just call the KAM team and we will have you riding around in style.

 

 

This week our Beeston depot was the site of heroics after we received a visit from a disgruntled Mr S. He arrived at the garage in his BMW and was very quick to inform us of his previous failed attempts at getting his car fixed. “Kev I can’t believe that my car has been faulty for weeks now and I still haven’t found one garage to fix it properly.” Mr S explained that his car had been losing water and that previous garages had been unable to fix the problem.

 

 “Kev I went to a garage and they said the head gasket needed replacing and you don’t even want to know how much they said it was going to be. I looked on the Good Garage Scheme and found you and I am hoping for a second opinion. Please say you can help.” We ensured Mr S that we could find the problem and that he would not need to waste any more money as we would find the most efficient and cost effective forms of repair. Mr S was then given use of one of our courtesy cars so that he could get on with his day uninterrupted.

 It was the turn of Benjamin Button to show off his engineering prowess and he started by undertaking some observations to see if there were any visible faults and as the previous garage had diagnosed a head gasket problem we also tested the head gasket for leaking gasses and surprisingly there were no gremlins lying here. We would need to investigate further but the good news was that Mr S would not be landed with an unnecessarily large bill for futile repairs. On this particular BMW there was an oil cooler and so Ben proceeded to remove the oil cooler and test it to see if any problems lay within. It was not long after testing that the results were released and Ben shouted across the workshop “I’ve got it Kev.” 

   It so transpired that the oil cooler had become defective. There are jackets on the oil cooler which allow the water through to cool it and these jackets had burst allowing the water to leak through to the system.

All that was needed was a new oil cooler, which arrived promptly from our fantastic suppliers. The coolant system was also flushed out to get rid of any excess fluids. The levels were then topped up with new coolant, engine oil and filter rounding out the repairs. Ben finished the repairs and then we gave Mr S’s car a wash so that he could have his car back in pristine condition. “We did it Kev.” Ben smiled after returning from as road test. “This car is back in the fast lane.”

 

 

   Mr S returned later and was very happy to have his car fixed and was especially pleased to see the significantly lower bill. “Wow Kev I knew I could trust the KAM team you really do care about the customer and I can’t wait to get on the Good Garage Scheme to let everyone know how great the service is here.” 

You can leave your comments, questions and queries at www.twitter.com/kamservicing  our Facebook page at www.facebook.com/kamservicing.  

Remember faithful reader, our team of dedicated and hardworking staff at the branches in Sutton, Long Eaton, Bulwell, Beeston, Belper and Stapleford  along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr Kev.