Mr M- At Her Majesty's Service

   
  Hello faithful readers, the KAM team have been very busy this week as more and more of you come in to get your gremlins seen to. Our boys at Beeston are doing well and are continuing to expand and see more loyal customers joining the ranks. Last week was a great week for Nottingham as we had the visit from her royal highness the Queen and the Duchess of Cambridge along with Prince William. This was particularly exciting, as you know me; Mandy and the kids are quite the royalists.
 When we found out that the queen would be coming the house was awash with all those important questions. “Where will she be visiting? How long will she stay? What will Kate be wearing?” It was great to see just how these events make people come together and Mandy and the kids went down and were able to see the Royals up close and personal. They had a great day filled with great memories.
   Now not to harp on too long about the royal family but this week’s story comes just mere days before the royal visit. On Monday morning we received a call from Mr M who was in quite the panic. He called up our Beeston depot and was in desperate need of the KAM team’s help.
    “Kev I don’t know what has happened. I thought it was okay and now well this is just awful. What am I going to do? I really need this?” Mr M was so panicked that at first he made little sense. But after calming down he revealed that he was a self employed cleaner and had recently taken on a very important task. “Kev you know the queen is coming on Wednesday? Well I have just had a contract to clean up some graffiti around the areas she will be visiting. I know we all want Nottingham to be able to shine, well that just became a little more difficult.” Mr M explained that he had recently gotten the contract to clean our streets and had been delighted to be able to do his service for the queen. But there was one obstacle as he was now stuck with a lifeless Ford Transit van, which housed all his cleaning equipment. “Kev it won’t start, I have tried a hundred times.  Please say you can help. For Queen and country.”  Mr M needed his van back for the next day as he would need his massive industrial cleaner to be able to carry out his work. It was a race against time and we would have to come to Mr M’s aid.
     Big Job Ben loaded up the ‘twuck wid da fwashin lights’ and set off to rescue Mr M and his van. A short while later he arrived back at the depot with a lifeless van and a deflated Mr M. We explained to Mr M that we would find and fix any fault and that he would be back to keeping our streets clean in no time. After all the details were taken and Mr M was whisked away in a courtesy car, we got straight to work.
   Mr M needed the van back as soon as possible and so we would need to be swift and efficient. Ben put himself forward and armed with his tools he started by checking around the car for any visible faults. This proved fruitless and so Ben did a number of checks. He checked the fuel pressure, the electrics and finally plugged the car into one of our state of the art diagnostic machines. It was not long until the infamous words rang our. “I’ve got it Kev.”
    It so transpired that the gremlin besieging Mr M’s car was due to the wiring to the main fuel lift pump having been burnt away. This had been due to general wear and tear and had been the reason for the car’s not starting. Thankfully this week’s mystery had been an easy one for the KAM team and all that was required was to repair the wiring, which Ben did with military style precision.
     Once the wiring was fixed then came the moment of truth, Ben got behind the wheel of the van and the boys waited with anticipation. The key was turned and… the car jolted back to life with rapturous applause from the boys. “We did it Kev.” Shouted Ben. The car was fixed and Mr M would be able to show off his handy work to the Queen-another victory for queen and country.
    Mr M arrived later and was ecstatic to have his van back in working order. “Thanks Kev, it really was the KAM team to the rescue. You know while the Queen is here you should ask for a knighthood for your services to the motoring industry.” He joked. “Sir Kev”, I like the sound of that.
    You can leave your comments, questions and queries at www.twitter.com/dr_kev and on our Facebook page at www.facebook.com/kamservicing.
   Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
So until next week faithful reader, drive safely and keep it shiny side up.
Dr.Kev.

Mr B's Vivaro Vex

I hope everyone enjoyed the fantastic Jubilee celebrations. I had a great bank holiday reprieve from all the gremlin hunting and the boys were able to relax and recharge. The Jubilee concert was fantastic and a great way to showcase all that is great about our country. A sea of patriotism was evident and Mandy, the kids and myself had a great time at a street party with all of our neighbours.

Now while we were all celebrating the KAM boys at our Sawley and Heanor depots were hard at work defeating those pesky gremlins. So dedicated is your KAM team that we opened our shutters to our faithful customers at all depots on Jubilee Tuesday.

While everybody was enjoying the festivities our newly assembled Beeston team were taking on the Jubilee jams.  Our Beeston depot has been seeing more and more customers arriving at the garage and trusting us to fix their cars. Super Sunny has been manning the ship and accompanied by the healing powers of ‘Big Job Ben’, ‘Fearless Frank’, Tornado Tyler’ and ‘Diagnostic Dan’, they have become a KAM force to be reckoned with.

 It was on Jubilee Tuesday that we received a visit from Mr B. Now this was not a normal entrance as Mr B arrived not in his car but as the passenger in a recovery truck. As the van, a Vauxhall Vivaro was unloaded Mr B entered the Beeston reception and looked deflated as he explained his van’s conundrum. “Kev you have to help me, my van is suffering from some major problems.” Now this was a bank holiday and most garages were shut but Mr B had seen us on Google and had decided to try us out. Mr B had been on his way from a supply store and his car had inexplicably broken down.

But there was more to this tale of woe. “Kev I am a self employed painter and I know you can understand how hard it can be to find business and keep afloat. I have a big job booked in for this afternoon and I must have my van back. I have read you are the best. Please say you can help.” Mr B was in desperate need of our help and we could not let him down. After all the details were taken we whisked Mr B of in one of our courtesy cars with a promise that he would not miss out on his job later. We were, on this particular day very busy as many customers had taken advantage of our Jubilee opening. But here at KAM we never leave a man behind and so I scoured the workshop for this week’s mystery solver.  

   My eyes fell on Diagnostic Dan who had just finished with his first mystery of the day. “I’ll take it Kev.” He replied throwing down the gauntlet. As we were working to a fast approaching deadline Dan got straight to work. He hooked the car up to one of our state of the art diagnostic machines and awaited the results. A short while later the results were released and they showed that there was no fuel coming to the injection rail. This would be the reason for the car breaking down but what was the cause of this problem? Dan also checked the fuel pressure pumps and it was revealed that there was no signals going to them either and so Dan would need to dig a little deeper. Conscious of the time, Dan then got to work, looking over the car, making sure to leave no stone unturned in his quest for the truth.

I started to get worried after some time lapsed. Would the van be ready in time? We were cutting it close but finally after a short while the infamous words rang out.” It so transpired that the wiring above the fuel tank had shorted out, which was good news as Dan could easily fix it. However the second fault was found in a faulty pressure regulator valve and this part would be near impossible to source on a bank holiday as our fantastic suppliers were shut.

We pondered the conundrum, we could not let Mr B down and so we would need a solution and then it came to Dan. “Kev we have the KAM Vauxhall Vivaro in Long Eaton, we could take the valve out of there and temporarily use it to fix Mr B’s van and then replace Mr B’s valve tomorrow when the suppliers are open.” It would certainly mean that Mr B could make his job and he would not lose out on any money. So we called to ask him if this was okay.

After he gave the green light Dan made his way to Long Eaton and picked up the necessary part for the Vivaro. He arrived later and fitted it and after the wiring was fixed the van was ready to go.

Mr B came back later to pick the car up and was ecstatic to have a fully functioning car. “Wow Kev you have really gone above and beyond the call of duty. I’m so glad I chose KAM this is the best service I have ever had.”

Mr B was able to do his job on Tuesday and when the new part arrived the next day Dan fitted it without any fuss to have the van back as good as new.

You can leave your comments, questions and queries at www.twitter.com/dr_kev and on our blog at www.drkev-kam.blogspot.com and our Facebook page at www.facebook.com/kamservicing. 

   Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr.Kev.

Mr H's Cabriolet Confusion

This week at KAM we received a visit from a good friend of mine who arrived at our Beeston depot in quite a state. “Kev you know I always trust you and your boys and I have got a new puzzle for you to solve.”

Mr H explained that the car in question his recently purchased Audi A6 Cabriolet had one small problem that he knew about before he bought the car. “I know it sounds silly Kev but I actually bought the car much cheaper and there was but one imperfection on this beauty.” He said pointing to his pristine Blue car, which appeared to be far from the gremlin riddled cars we usually see trudging through our workshops. “Kev the electric hood is not working on the car. I knew this when I first bought it and it wasn’t a problem because the weather was awful anyway. But now the sun has recently sprouted out and I am roasting in there. My girlfriend wants to enjoy the sun in my new car and we just can’t. Please say you can help.” We assured Mr H that he was in good hands and that our Beeston boys were raring and ready to go on all diagnostic machines. They have spent the last few weeks introducing new customers and have had time to flex their ever-expanding skills.

Mr H was confident that our talented Beeston team would solve the problem and that he would be enjoying the wind in his hair in no time. We took all of his details and we then whisked him away in one of our courtesy cars. It was then time to choose this week’s master diagnostician and all eyes fell on Diagnostic Dan. Dan has long been a staple of KAM’s diagnosis team and has continued to increase our winning record of mysteries solved. He and the team at KAM Beeston have taken on all mysteries with passion and vigour and our new customers have been very pleased.

 Dan got straight to work, armed with his multimetres and his diagnostic machines and started on his gremlin-hunting mission. He first made some visual observations and then started to hook the machines up to the car to try and identify the problem. We awaited the results and a short while later the paper was released and Dan’s eyes scanned the results. “The Beeston team has done it again.” It so transpired that the wiring that goes to the electric hood control module had quite simply corroded away which meant no power to the motors. This had been the reason for the hood’s inability to work and would require a simple procedure to reverse the problem. All that was required was to replace the affected wiring and Dan used his excellent technical skills to ensure that all wiring was fitted correctly so that no future problems would ensue.

The repairs were undertaken and now it was the moment of truth and all the boys waited with baited breath. Dan jumped in the front seat and turned the key, the car purred along nicely and then Dan flipped the hood switch. There was a short pause and then the hood started to descend in all its glory and revealed Dan’s smiling face, then the real test came, having got the roof open would it shut again?? Of course it would, with a quick press of the switch the roof quietly ascended back into place again. “We did it Kev, the kings of Beeston are victorious once more.”  The car was returned to its previous glory and the sun beat down on the newly fixed and newly cleaned car.

Mr H was ecstatic to have his car fixed by the Beeston dream team and couldn’t wait to start basking in the sunny weather with his top down. “Wow Kev thank you I knew I could rely on the KAM team. You give the best prices; the best service and you have guaranteed me a great summer. Thanks.”

For a limited time the KAM team at Beeston is offering a number of money saving deals for all of our customers. So if you need your brakes, batteries or alternator checking make sure to come down to KAM for total piece of mind.

You can leave your comments, questions and queries at www.twitter.com/dr_kev and our Facebook page at www.facebook.com/kamservicing.

Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
So until next week faithful reader, drive safely and keep it shiny side up.
Dr.Kev.

New KAM depot opens in Beeston

KAM Servicing is to add to its ever expanding business by opening a new depot in the heart of Beeston. After months of preparation and long hours spent cleaning up and installing new equipment, the latest addition to the KAM team is nearly ready. The Beeston depot will open from Tuesday May 8th.

   Over the last few weeks the team has been hard at work polishing and painting to get the new site ready for all the gremlin hunting missions to come. Like KAM’s other garages the Beeston depot will be available to take care on all your motoring needs and will be introducing some new mechanical wizards to the team The staff at the new depot is hoping that customers will recognise KAM’s fantastic reputation within the motoring industry and urge the residents of Beeston and the surrounding areas to come and test them out.
  The popular manager and newsletter favourite Dr Kev said he was happy to hear the buzz surrounding the opening. He said: “We have been successful in the motoring arena and the whole team is looking forward to meeting new customers and taking on new motoring challenges. We all know the bad reputation some garages have given us mechanics but here at KAM we want to dispel those myths and are happy to bring you a high standard of service at the lowest prices.”
  There will be some familiar faces, as Super Sunny and Fearless Frank will be leaving the successful Belper depot to take the reigns of the Beeston branch. There will be 6 new, fully trained members of staff joining the team and so this means no long waiting periods and each customer getting that personal touch sometimes lost at the bigger corporations.
   Sunny and Frank are looking forward to the adventures that will surely follow the grand opening and Frank says all new customers will be more than satisfied with the Beeston team’s work. He continued: “We are very happy to be opening in Beeston and welcoming all of our new customers. Our talented technicians are ready and waiting to take on all makes and models and will not rest till the fault is found.”
   Here at KAM we provide ourselves on being up to date on all the latest advancements in vehicle repair technology. We are very happy to say that our Beeston depot is stocked with state of the art diagnostic machines and all the tools needed to take on even the biggest diagnostic mystery. We are also offering a great price on MOTs, at £29.99 and we have new automated test lanes to take on all sizes of cars. We are also able to offer original equipment, for all cars, at a fraction of the price of other garages thanks to our long standing relationship with our fantastic suppliers. Even cars covered by a manufacturer’s warranty can be serviced in our workshops without the warranty being affected.     Here at KAM our customers are our main priority and so we have invested in new courtesy cars for our customers to take home. You will no longer need to be stranded or your day disrupted by the loss of a car. Here at KAM Beeston we have all the corners covered and you can drive away in one of our new Hyundais for the duration of the repairs.
   Super Sunny said he was very excited for the opening: “I would encourage people to come down to the depot if they are experiencing any car problems. We can’t wait to get more cars back on the fast track.”
  The Beeston branch is located on 122 Queens Road East, Beeston Nottingham. The depot will be open every day except Sundays.
We are taking bookings and so if you would like to see our talented team in action call 0115 678 111. You can leave your comments, questions and queries at www.twitter.com/dr_kev and on our Facebook page at www.facebook.com/kamservicing.
Remember faithful reader, our team of dedicated and hardworking staff at the other branches in Sutton, Long Eaton, Bulwell and Belper, along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

Mr G's Landrover Leaves Him In The Lurch

Hello faithful readers and welcome to another week of adventures from the KAM team. We have been very busy this week as you continue to heed the call and more and more of your cars are being restored to perfect health. You can leave your comments, questions and queries at www.twitter.com/dr_kev and our facebook page at www.facebook.com/kamservicing
This week we received a visit from Mr G; a new customer here at KAM and his entrance into the forecourt was quite unremarkable. As he approached the KAM offices in his Landrover Defender, it was obvious that his car was in a less than desirable state. His car slumped along, dragging like a snail and behind the wheel was Mr G, looking impatient and willing his car to make it to the parking bay. He finally arrived in the parking space and his car had none of the vigour and power that Landrovers usually possess. He walked into the warm reception and the warmth enveloped him. He breathed a sigh of relief and then began to regale the problems that had besieged his car. “Hi Kev, I have heard you are the best in town and I thought I would come and test you out.” Mr G had come to KAM after reading our blog and visiting the Good Garage Scheme website, where we have rated very highly in all categories. “Kev I have done my research and I am not expecting to get fleeced like a did at the last place I went to. At the previous garage I visited they told me they were going o fix my car when the problems were fairly new. But as you can guess Kev, they didn’t so much fix it as, make a number of unnecessary replacements and I was lumbered with the massive bill and no solution.” Mr G looked visibly and agreeably angry as he told the story and now his car was in a worse condition and he needed the KAM team’s help. We told him that we here at KAM aim to provide a good and honest service and that he could expect only to pay for the necessary work. The car as Mr G explained had been suffering from a lack of power and the appearance of the engine management light (EML). “My car just isn’t what it used to be. The last garage told me it was the turbo but they wanted me to pay an extortionate amount of money for it. Now I am putting my faith in you Kev and I have a feeling that I will not be disappointed.” We took all of Mr G’s details and then dispatched him of in one of our courtesy cars. Then a familiar voice said: “I’ll take this one Kev,” As I turned up to look I saw Diagnostic Dan with his head in the car log, perusing the car’s history. He then got straight to work and started by undertaking some preliminary observations. When there was no visible faults see he then started up the diagnostic machines for a bout of rigorous testing. The machines were plugged in to the car and we awaited the results. A short while later, the paper was released and Dan looked in anticipation. “I’ve got it Kev,” It so transpired that the wiring leading to the turbo solenoid was faulty. So the last garage had misinformed Mr G and it was actually the smaller, less expensive issue of faulty wires that had lead to the car’s proceeding problems. Dan undertook the repair and all that was required was a new part of the wiring loom from our fantastic suppliers. These arrived promptly and Dan fitted them with military precision and the moment of truth arrived. Dan took the car for a road test arrived back at the garage with a huge grin across his face. “Wow it is driving fantastically. This car is definitely back on the fast track.”
Mr G arrived later and was very happy to see the car back to its previous glory and he was even more pleased with the bill. “Thanks Kev, I‘m glad I made the wise decision to come to KAM and I’ll definitely be returning.”
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
So until next week faithful reader, drive safely and keep it shiny side up.
Dr.Kev.

Mrs D's Nissan Nuisance

Hello faithful readers and welcome to another week of adventures from the KAM team. We have been very busy this week as you continue to heed the call and more and more of your cars are being restored to perfect health. You can leave your comments, questions and queries at our facebook page at www.facebook.com/kamservicing and our twitter page at www.twitter.com/dr_kev.
This week we received a visit from Mrs D who was a new customer here at KAM and was in need of our team’s help. As she approached the Belper depot she looked visibly upset and we would have to placate her using our expert knowledge, but first a coffee was in order. After Mrs D had calmed down a little she explained her car’s recent problems and the continuing woes she had suffered. “Kev my car has not been right for a while. I went to my previous garage 4 times and spent over £800 and yet here I am, out of pocket and with a faulty car.” Mrs D explained that her car had been holding back at 2500-3000 revs and this was making for a very uncomfortable drive and a lot of inconvenience. The car in question was a Nissan Note and Mrs D was eager to have her car back as soon as possible. Mrs D was a voluntary worker and was eagerly anticipating the decision by city council to cut funds to Derbyshire voluntary groups. “Kev I can’t believe it. Our group is doing important work within the community and we may have to go under. My car being faulty is the least of my problems but I really could do without this.” Mrs D was a member of a well-known voluntary organization in Derby and was very upset to hear when their funding was cut last month. But there was a ray of hope as the city council cabinet was to meet on Tuesday night to reconsider the decision and to hopefully keep these organizations open.
“Kev look I am quite pre-occupied at the moment and we are really hoping this decision
will get overturned. But while we wait I would really appreciate it if you could fix my car with no hassle. I work a lot on the Internet and so have done my research. I have read that you are the best garage in the Midlands and a lot of my friends recommended you. So I’m here to put my faith in you and I’m hoping at least you can bring me some good news.”
We took all of Mrs D’s details and then she was whisked away in one of our new courtesy cars. As soon as she was off to save Derby’s disenfranchised, we got straight to work on her car. Benjamin Button was this week’s mystery solver and he began by plugging the car up to one of our state of the art diagnostic machines and awaited the results. A short wile later the infamous words rang out “I’ve got it Kev.” It so transpired that the lambda or oxygen sensor was working outside of its parameters and this had been the reason for the car’s sporadic revving. This had been quite a simple case for our talented Ben and it was surprising to us that other garages had failed to spot such an easily identifiable and easily fixed fault. After a quick call to our fantastic suppliers the part arrived promptly and Ben replaced and fitted the new sensor with military style precision. Then came the road test and we made sure that we took it on a long road test so that we could see all the revs and ensure that the car was fixed. Ben returned and shouted “We did it Kev. This car is back on the fast track.” All this was done at a fraction of the price that Mrs. D had paid for the last 4 visits to her previous garage.
Mrs D arrived later and was ecstatic to have her car back to its best and road worthy once again. Although the decision on the organizations is yet to be made she was very happy to have one aspect of her life not in disarray. “Wow Kev I can’t believe it, you really helped me out and it is great to see that in a time of uncertainty there are still good, honest people willing to help out.”
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
So until next week faithful reader, drive safely and keep it shiny side up.
Dr.Kev.