Hello faithful readers and welcome to another week of adventures from the KAM team. We have been very busy this week as you continue to heed the call and more and more of your cars are being restored to perfect health. You can leave your comments, questions and queries at our facebook page at www.facebook.com/kamservicing and our twitter page at www.twitter.com/dr_kev.
This week we received a visit from Mrs D who was a new customer here at KAM and was in need of our team’s help. As she approached the Belper depot she looked visibly upset and we would have to placate her using our expert knowledge, but first a coffee was in order. After Mrs D had calmed down a little she explained her car’s recent problems and the continuing woes she had suffered. “Kev my car has not been right for a while. I went to my previous garage 4 times and spent over £800 and yet here I am, out of pocket and with a faulty car.” Mrs D explained that her car had been holding back at 2500-3000 revs and this was making for a very uncomfortable drive and a lot of inconvenience. The car in question was a Nissan Note and Mrs D was eager to have her car back as soon as possible. Mrs D was a voluntary worker and was eagerly anticipating the decision by city council to cut funds to Derbyshire voluntary groups. “Kev I can’t believe it. Our group is doing important work within the community and we may have to go under. My car being faulty is the least of my problems but I really could do without this.” Mrs D was a member of a well-known voluntary organization in Derby and was very upset to hear when their funding was cut last month. But there was a ray of hope as the city council cabinet was to meet on Tuesday night to reconsider the decision and to hopefully keep these organizations open.
“Kev look I am quite pre-occupied at the moment and we are really hoping this decision
will get overturned. But while we wait I would really appreciate it if you could fix my car with no hassle. I work a lot on the Internet and so have done my research. I have read that you are the best garage in the Midlands and a lot of my friends recommended you. So I’m here to put my faith in you and I’m hoping at least you can bring me some good news.”
We took all of Mrs D’s details and then she was whisked away in one of our new courtesy cars. As soon as she was off to save Derby’s disenfranchised, we got straight to work on her car. Benjamin Button was this week’s mystery solver and he began by plugging the car up to one of our state of the art diagnostic machines and awaited the results. A short wile later the infamous words rang out “I’ve got it Kev.” It so transpired that the lambda or oxygen sensor was working outside of its parameters and this had been the reason for the car’s sporadic revving. This had been quite a simple case for our talented Ben and it was surprising to us that other garages had failed to spot such an easily identifiable and easily fixed fault. After a quick call to our fantastic suppliers the part arrived promptly and Ben replaced and fitted the new sensor with military style precision. Then came the road test and we made sure that we took it on a long road test so that we could see all the revs and ensure that the car was fixed. Ben returned and shouted “We did it Kev. This car is back on the fast track.” All this was done at a fraction of the price that Mrs. D had paid for the last 4 visits to her previous garage.
Mrs D arrived later and was ecstatic to have her car back to its best and road worthy once again. Although the decision on the organizations is yet to be made she was very happy to have one aspect of her life not in disarray. “Wow Kev I can’t believe it, you really helped me out and it is great to see that in a time of uncertainty there are still good, honest people willing to help out.”
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
So until next week faithful reader, drive safely and keep it shiny side up.
Dr.Kev.
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