I hope everyone enjoyed the fantastic Jubilee celebrations.
I had a great bank holiday reprieve from all the gremlin hunting and the boys
were able to relax and recharge. The Jubilee concert was fantastic and a great
way to showcase all that is great about our country. A sea of patriotism was
evident and Mandy, the kids and myself had a great time at a street party with
all of our neighbours.
Now while we were all celebrating the KAM boys at our
Sawley and Heanor depots were hard at work defeating those pesky gremlins. So
dedicated is your KAM team that we opened our shutters to our faithful
customers at all depots on Jubilee Tuesday.
While everybody was enjoying the festivities our newly
assembled Beeston team were taking on the Jubilee jams. Our Beeston depot has been seeing more and
more customers arriving at the garage and trusting us to fix their cars. Super
Sunny has been manning the ship and accompanied by the healing powers of ‘Big
Job Ben’, ‘Fearless Frank’, Tornado Tyler’ and ‘Diagnostic Dan’, they have
become a KAM force to be reckoned with.
It was on Jubilee
Tuesday that we received a visit from Mr B. Now this was not a normal entrance
as Mr B arrived not in his car but as the passenger in a recovery truck. As the
van, a Vauxhall Vivaro was unloaded Mr B entered the Beeston reception and
looked deflated as he explained his van’s conundrum. “Kev you have to help me,
my van is suffering from some major problems.” Now this was a bank holiday and
most garages were shut but Mr B had seen us on Google and had decided to try us
out. Mr B had been on his way from a supply store and his car had inexplicably
broken down.
But there was more to this tale of woe. “Kev I am a self employed
painter and I know you can understand how hard it can be to find business and
keep afloat. I have a big job booked in for this afternoon and I must have my
van back. I have read you are the best. Please say you can help.” Mr B was in
desperate need of our help and we could not let him down. After all the details
were taken we whisked Mr B of in one of our courtesy cars with a promise that
he would not miss out on his job later. We were, on this particular day very
busy as many customers had taken advantage of our Jubilee opening. But here at
KAM we never leave a man behind and so I scoured the workshop for this week’s
mystery solver.
My eyes fell on
Diagnostic Dan who had just finished with his first mystery of the day. “I’ll
take it Kev.” He replied throwing down the gauntlet. As we were working to a
fast approaching deadline Dan got straight to work. He hooked the car up to one
of our state of the art diagnostic machines and awaited the results. A short
while later the results were released and they showed that there was no fuel
coming to the injection rail. This would be the reason for the car breaking
down but what was the cause of this problem? Dan also checked the fuel pressure
pumps and it was revealed that there was no signals going to them either and so
Dan would need to dig a little deeper. Conscious of the time, Dan then got to
work, looking over the car, making sure to leave no stone unturned in his quest
for the truth.
I started to get worried after some time lapsed. Would the
van be ready in time? We were cutting it close but finally after a short while
the infamous words rang out.” It so transpired that the wiring above the fuel
tank had shorted out, which was good news as Dan could easily fix it. However
the second fault was found in a faulty pressure regulator valve and this part
would be near impossible to source on a bank holiday as our fantastic suppliers
were shut.
We pondered the conundrum, we could not let Mr B down and so
we would need a solution and then it came to Dan. “Kev we have the KAM Vauxhall
Vivaro in Long Eaton, we could take the valve out of there and temporarily use
it to fix Mr B’s van and then replace Mr B’s valve tomorrow when the suppliers
are open.” It would certainly mean that Mr B could make his job and he would
not lose out on any money. So we called to ask him if this was okay.
After he
gave the green light Dan made his way to Long Eaton and picked up the necessary
part for the Vivaro. He arrived later and fitted it and after the wiring was
fixed the van was ready to go.
Mr B came back later to pick the car up and was ecstatic to
have a fully functioning car. “Wow Kev you have really gone above and beyond
the call of duty. I’m so glad I chose KAM this is the best service I have ever
had.”
Mr B was able to do his job on Tuesday and when the new part
arrived the next day Dan fitted it without any fuss to have the van back as
good as new.
Remember faithful
reader, our team of dedicated and hard working staff at the branches in Sutton,
Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open
every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and
Heanor workshops are at your service seven days a week, keeping your car where
it belongs. ON THE ROAD.
So until next week faithful reader, drive safely and keep it
shiny side up.
Dr.Kev.
