Hello faithful readers it has been
another busy week here at KAM as we take on those dreaded car gremlins. We hope
everyone is enjoying the summer holidays, hopefully the parents aren’t pulling
their hair out and the kids are behaving themselves. Here at KAM our boys are
hard at work every day ensuring that your cars are kept fault free for the
surprisingly summery summer.
I would like to take this opportunity to let all of our faithful readers
know that there will be a few changes to our newsletter. Due to KAM’s continued
commitment to move with the times we will no longer be appearing in the weekly
newspaper column. But alas this is not the end for the KAM team as we will
still be posting our weekly adventures here on our blog.
In an effort to reach more of the online community we will be releasing
the newsletter exclusively online and we hope you will all join us. I, like
many of you are a little sceptical of blogs and such but we have found an
easily accessible platform from which we can bring you all the latest KAM news
and developments.
We hope to build on our current success and look forward to
seeing where the KAM Servicing Empire will expand to. We hope you are all along
for the ride. So thank you to all of you who have been our faithful readers and
we will see you in the 21st century... (Don’t worry I’ve been
ensured that ‘The Terminator’ may have got it wrong)
This week’s diagnostic dilemma comes
courtesy of Mr L, who visited our Sawley depot this past Sunday. Mr L, a
painter, had been experiencing some problems with his Vauxhall Vivaro van and
through a recommendation had landed on our door step. He was due at work on
Monday and so was especially happy that we were open on his one day of.
“Hi Dr Kev. My mum said you can fix any problem and my
van is full of them! Please say you can fix it today.” The problem at hand was
an appearance of the EML (engine management light), plus repetitive stalling
and the van cutting out intermittently when Mr D was driving.
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| Mr L bought in his Vauxhall Vivaro |
“I don’t know what’s going on
with it - I have to travel to people’s houses for work and this is not making
it easy”. Mr L was forthcoming with all the van’s details and history. “I took
it to a local garage recently for an oil and filter change. The price was too
good to turn down but I’m wishing I hadn’t now.”
It turned out that mere minutes after leaving the garage, the EML had
appeared and so the stalling began. Mr L returned to the garage to explain the
problem but they were unable to help as they did not have the equipment to deal
with any major diagnostic jobs. “They were a tyre, exhaust and lubrication
centre and they said that I would need to go to a garage to fix the
problem!”
So not only was Mr L left out of pocket he now had a faulty car with
further repairs and more expenditure pending. We assured Mr L that we would
only charge for necessary repairs and that the costs would be kept low. ‘Handy
Andy’ got straight to work and hooked the car up to our state of the art
diagnostic machines awaiting the results. After just 10 minutes he returned to
the reception.
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| Handy Andy with his state of the art diagnostic machine.. |
“I’ve got it Kev.” It so
transpired that the EGR (Exhaust Gas Recirculation) valve was stuck open
causing a vacuum leak. This leak resulted in the car stalling and cutting out
as well as the appearance of the EML. The EGR valve helps the car to burn fuel
efficiently by recirculating a portion of your exhaust and running it through
the combustion process again.
Andy gave the EGR valve a
thorough clean and placed it in the right position so that no more problems
would occur. The EML needed a simple reset and then Tornado Tyla gave the van a
good clean before a successful road test ensued. “We did it Kev. This van is
back in the fast lane.” Andy said as he arrived back at the depot with a smile
across his face.
Mr L arrived a short while later
but was still a little sceptical as he had been let down by a garage previously
so would need some extra assurance. He therefore embarked on another road test
with yours truly and upon return was most complimentary.
“Wow Kev you boys definitely
excel in all areas. The quality of repairs, customer service and especially
price- KAM Servicing are the only garage I’ll be using from now on. Thanks.”
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| Our Sawley Team are up for ther job!! |
You can leave your comments, questions and
queries at www.twitter.com/kamservicing and our Facebook at www.facebook.com/kamservicing
Remember faithful reader, our
team of dedicated and hardworking staff at the branches in Sutton, Long Eaton,
Bulwell, Beeston, Belper and Stapleford along with our bodywork shop are open
every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and
Heanor workshops are at your service seven days a week, keeping your car where
it belongs. ON THE ROAD.
So until next week faithful
reader, drive safely and keep it shiny side up.
Dr Kev.
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