Mr L's Vexed Vivaro

Hello faithful readers it has been another busy week here at KAM as we take on those dreaded car gremlins. We hope everyone is enjoying the summer holidays, hopefully the parents aren’t pulling their hair out and the kids are behaving themselves. Here at KAM our boys are hard at work every day ensuring that your cars are kept fault free for the surprisingly summery summer.

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    I would like to take this opportunity to let all of our faithful readers know that there will be a few changes to our newsletter. Due to KAM’s continued commitment to move with the times we will no longer be appearing in the weekly newspaper column. But alas this is not the end for the KAM team as we will still be posting our weekly adventures here on our blog.

  In an effort to reach more of the online community we will be releasing the newsletter exclusively online and we hope you will all join us. I, like many of you are a little sceptical of blogs and such but we have found an easily accessible platform from which we can bring you all the latest KAM news and developments.

We hope to build on our current success and look forward to seeing where the KAM Servicing Empire will expand to. We hope you are all along for the ride. So thank you to all of you who have been our faithful readers and we will see you in the 21^st century... (Don’t worry I’ve been ensured that ‘The Terminator’ may have got it wrong)

 

    This week’s diagnostic dilemma comes courtesy of Mr L, who visited our Sawley depot this past Sunday. Mr L, a painter, had been experiencing some problems with his Vauxhall Vivaro van and through a recommendation had landed on our door step. He was due at work on Monday and so was especially happy that we were open on his one day of.

“Hi Dr Kev.  My mum said you can fix any problem and my van is full of them! Please say you can fix it today.” The problem at hand was an appearance of the EML (engine management light), plus repetitive stalling and the van cutting out intermittently when Mr D was driving.

Mr L bought in his Vauxhall Vivaro

“I don’t know what’s going on with it - I have to travel to people’s houses for work and this is not making it easy”. Mr L was forthcoming with all the van’s details and history. “I took it to a local garage recently for an oil and filter change. The price was too good to turn down but I’m wishing I hadn’t now.”

   It turned out that mere minutes after leaving the garage, the EML had appeared and so the stalling began. Mr L returned to the garage to explain the problem but they were unable to help as they did not have the equipment to deal with any major diagnostic jobs. “They were a tyre, exhaust and lubrication centre and they said that I would need to go to a garage to fix the problem!” 

   So not only was Mr L left out of pocket he now had a faulty car with further repairs and more expenditure pending. We assured Mr L that we would only charge for necessary repairs and that the costs would be kept low. ‘Handy Andy’ got straight to work and hooked the car up to our state of the art diagnostic machines awaiting the results. After just 10 minutes he returned to the reception.

 

 

Handy Andy with his state of the art diagnostic machine..

“I’ve got it Kev.” It so transpired that the EGR (Exhaust Gas Recirculation) valve was stuck open causing a vacuum leak. This leak resulted in the car stalling and cutting out as well as the appearance of the EML. The EGR valve helps the car to burn fuel efficiently by recirculating a portion of your exhaust and running it through the combustion process again.

Andy gave the EGR valve a thorough clean and placed it in the right position so that no more problems would occur. The EML needed a simple reset and then Tornado Tyla gave the van a good clean before a successful road test ensued. “We did it Kev. This van is back in the fast lane.” Andy said as he arrived back at the depot with a smile across his face.

Mr L arrived a short while later but was still a little sceptical as he had been let down by a garage previously so would need some extra assurance. He therefore embarked on another road test with yours truly and upon return was most complimentary.

“Wow Kev you boys definitely excel in all areas. The quality of repairs, customer service and especially price- KAM Servicing are the only garage I’ll be using from now on.  Thanks.”

Our Sawley Team are up for ther job!!

You can leave your comments, questions and queries at www.twitter.com/kamservicing and our Facebook at www.facebook.com/kamservicing

Remember faithful reader, our team of dedicated and hardworking staff at the branches in Sutton, Long Eaton, Bulwell, Beeston, Belper and Stapleford along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr Kev.