Mr L's Vexed Vivaro

Hello faithful readers it has been another busy week here at KAM as we take on those dreaded car gremlins. We hope everyone is enjoying the summer holidays, hopefully the parents aren’t pulling their hair out and the kids are behaving themselves. Here at KAM our boys are hard at work every day ensuring that your cars are kept fault free for the surprisingly summery summer.

For more go to www.facebook.com/kamservicing

    I would like to take this opportunity to let all of our faithful readers know that there will be a few changes to our newsletter. Due to KAM’s continued commitment to move with the times we will no longer be appearing in the weekly newspaper column. But alas this is not the end for the KAM team as we will still be posting our weekly adventures here on our blog.

  In an effort to reach more of the online community we will be releasing the newsletter exclusively online and we hope you will all join us. I, like many of you are a little sceptical of blogs and such but we have found an easily accessible platform from which we can bring you all the latest KAM news and developments.

We hope to build on our current success and look forward to seeing where the KAM Servicing Empire will expand to. We hope you are all along for the ride. So thank you to all of you who have been our faithful readers and we will see you in the 21^st century... (Don’t worry I’ve been ensured that ‘The Terminator’ may have got it wrong)

 

    This week’s diagnostic dilemma comes courtesy of Mr L, who visited our Sawley depot this past Sunday. Mr L, a painter, had been experiencing some problems with his Vauxhall Vivaro van and through a recommendation had landed on our door step. He was due at work on Monday and so was especially happy that we were open on his one day of.

“Hi Dr Kev.  My mum said you can fix any problem and my van is full of them! Please say you can fix it today.” The problem at hand was an appearance of the EML (engine management light), plus repetitive stalling and the van cutting out intermittently when Mr D was driving.

Mr L bought in his Vauxhall Vivaro

“I don’t know what’s going on with it - I have to travel to people’s houses for work and this is not making it easy”. Mr L was forthcoming with all the van’s details and history. “I took it to a local garage recently for an oil and filter change. The price was too good to turn down but I’m wishing I hadn’t now.”

   It turned out that mere minutes after leaving the garage, the EML had appeared and so the stalling began. Mr L returned to the garage to explain the problem but they were unable to help as they did not have the equipment to deal with any major diagnostic jobs. “They were a tyre, exhaust and lubrication centre and they said that I would need to go to a garage to fix the problem!” 

   So not only was Mr L left out of pocket he now had a faulty car with further repairs and more expenditure pending. We assured Mr L that we would only charge for necessary repairs and that the costs would be kept low. ‘Handy Andy’ got straight to work and hooked the car up to our state of the art diagnostic machines awaiting the results. After just 10 minutes he returned to the reception.

 

 

Handy Andy with his state of the art diagnostic machine..

“I’ve got it Kev.” It so transpired that the EGR (Exhaust Gas Recirculation) valve was stuck open causing a vacuum leak. This leak resulted in the car stalling and cutting out as well as the appearance of the EML. The EGR valve helps the car to burn fuel efficiently by recirculating a portion of your exhaust and running it through the combustion process again.

Andy gave the EGR valve a thorough clean and placed it in the right position so that no more problems would occur. The EML needed a simple reset and then Tornado Tyla gave the van a good clean before a successful road test ensued. “We did it Kev. This van is back in the fast lane.” Andy said as he arrived back at the depot with a smile across his face.

Mr L arrived a short while later but was still a little sceptical as he had been let down by a garage previously so would need some extra assurance. He therefore embarked on another road test with yours truly and upon return was most complimentary.

“Wow Kev you boys definitely excel in all areas. The quality of repairs, customer service and especially price- KAM Servicing are the only garage I’ll be using from now on.  Thanks.”

Our Sawley Team are up for ther job!!

You can leave your comments, questions and queries at www.twitter.com/kamservicing and our Facebook at www.facebook.com/kamservicing

Remember faithful reader, our team of dedicated and hardworking staff at the branches in Sutton, Long Eaton, Bulwell, Beeston, Belper and Stapleford along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr Kev.

Mr S's EML Emergency

Hello faithful readers this week as the winter chill overcomes we have been very busy tending to your broken down cars. I must warn you that extreme weather conditions can cause a multitude of problems within your car and so I must suggest that you get your car checked by the dedicated KAM team. Here at KAM we want to keep you safe and so we will happily undertake a free safety check on your car and as the checks are no obligations it is up to you whether you want the repairs undertaking. We will ensure that your car receives the attention it deserves and that all repairs are undertaken at a price that suits you.

 

The dragon slaying and heroics continue here at KAM and this week was no different. Although our mechanics had to show how dedicated they really are when we received a call long after our 7 depots had closed. It was on a Sunday night that we received a call from Mr S, who called our emergency number because he was in such a predicament. “Kev I read about your 24 hour recovery and I need your help. My car has broken down and I don’t know what to do.”

 

 

Mr S had become stranded on the M1 near Sheffield, his car had been cutting our intermittently and now the EML (engine management light) has also surfaced. We did not hesitate, we sent out our ‘twuck wid da fwashin lights’ to rescue Mr S and we dropped of a courtesy car so that he could get on with the rest of his week uninterrupted. As an added component Mr S was also one of our serving troops abroad and would be deployed later on in the week. So we would need to fix the car so that Mr S could make his way back to Portsmouth in a matter of days.  The car in question- a Seat Altea- was taken back to our Sawley depot ready for one of our mechanics to get to work urgently.

 

 

The next morning the boys arrived nice and early and it was the turn of Diagnostic Dan to take the wheel on this one. The Seat lay lifeless and it was not long till Dan had hoisted the car up onto the ramp and was already making his preliminary observations. When these observations did not show any visible faults Dan then hooked the car up to one of our state of the art diagnostic machines. After a short while the results were released from the machine and the famous words rang out. “I’ve got it Kev.” It so transpired that the induction hose pipe, which is made of rubber had a small almost undetectable hole in it. This had in turn led to an inability to build boost pressure within the car. This had been the reason for the car cutting out and the appearance of the EML light.

All that was needed was a new induction hose pipe, which arrived promptly from our fantastic suppliers and Dan fitted it with meticulous attention to detail. The engine fault codes were then cleared and the moment of truth was here. Dan sat behind the wheel and turned the key in the ignition and... The car roared back to life. “We did it Kev. This car is back in the fast lane.”

 

 

Mr S came to collect his newly restored his car and was very happy to have it ready and raring to go for his departure from Portsmouth. He also embarked on a road test and was ecstatic to have his car back in such great condition. “Kev, it drives like a new car. Thanks. The KAM team really are here for customers 24/7” It was our pleasure Mr S- here at KAM we support our troops and anything we can do to make their live easier is our pleasure.

  Remember our 24 hour emergency service is open to all customers just go to our website at www.kamservicing.com for all the details.

You can leave your comments, questions and queries at www.twitter.com/kamservicing  and on our blog at www.drkev-kam.blogspot.com and our Facebook page at www.facebook.com/kamservicing.  

   Remember faithful reader, our team of dedicated and hardworking staff at the branches in Sutton, Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr Kev.

 

 

KAM keeps the costs low and the standards high for Mr H

Hello faithful readers it has been another busy week at the KAM depots. As the summer slowly descends and makes way for the autumn now is the best time to get your car checked. With the kids back at school and all those wonderful school runs ahead of you, now is the time to make sure that your car is running right. To make sure that you are kept safe this Autumn bring your car into KAM and we can carry out a number of car safety checks absolutely free.  The trusted KAM boys will not hesitate in identifying any problems and with your permission we will find you the best forms of repair at a price that suits you. 

This week there has been more excitement with the continuation of the Paralympics. It has been great to see so many brave young men and women overcome such adversity to compete at the top of their respective sports. It has been a thrill and I cannot wait to see how many Gold medals team GB can accumulate.

     This week Beeston was the site for swashbuckling and gremlin hunting as our boys were inundated with diagnostic mysteries. It was on a particularly busy morning that we received a visit from Mr H, who arrived in his rather loud Vauxhall Vectra. As he sat behind the wheel, his car approached and resonating from the car was a loud chugging noise unlike we had seen in a while. 

Mr H entered the reception after parking up and was very dismayed at the state of his car. “Kev I don’t know what happened. One day it was okay and then this light comes on suddenly it is not working…” Mr H explained that in the past week the EML (engine management light) had appeared but he had momentarily ignored it. But now the chugging noise had appeared and he needed the KAM team’s help. “Please say you can help Kev.” 

Mr H was a young man who had recently started a new job and did not have a lot of money to spend on car repairs as he explained. “Kev I heard you have the best prices and I needs the costs to stay as low as possible. I need my car for work so I am really hoping you can rub some of your KAM magic on to my car.” Mr H had come to KAM after reading about us online and now we had to show him just what the KAM team can do.”

First we took all of his details and then dispersed him off in one of our courtesy cars. We promised to keep him up to date with the car’s developments and ensured that all repairs would be done with his permission and at the lowest prices possible. With Mr H free to carry on with the rest of his day it was time for us to find that gremlin.

Diagnostic Dan was this week’s mystery solver and started by attaching the car to one of our state of the art machines.  It was not long till the machine released a small piece of paper bearing the results. Dan perused the paper and the famous word rang out across the workshop. “I’ve got it Kev.”  It so transpired that the number 4 diesel injector was faulty and was not at the correct pressure.                    At other garages they may have just replaced the injector which can incur costs of hundreds of pounds. But here at KAM we want to bring you the lowest prices and we have the skills and expertise to fix all problems. We are specially equipped with our very own diesel injector workshop and we can take on all makes and models of car. We called Mr H who was very happy to hear that we would be saving him money and told us to commence with the recommended work.

 Dan was easily able to fix the faulty diesel injector and restore it back to its previous condition. This saved Mr H hundreds of pounds but also ensured a lasting longevity. The other three injectors were then cleaned and the fourth one was fitted with military precision. With the parts refitted it was time for the moment of truth- had we eliminated the EML light? Dan got behind the wheel and turned the key in the ignition. The car roared back to light and Dan’s eyes remained on the dashboard after a few seconds a smile overcame his face. “We did it Kev. This car is back in the fast lane.” 

Mr H arrived later and was very excited to have his car back fault free. “Wow Thanks Kev, It is so refreshing to come to a garage that actually puts its customers first and you really can guarantee low prices. I’ll definitely be back.”

You can leave your comments, questions and queries at www.twitter.com/kamservicing  and our Facebook page at www.facebook.com/kamservicing.  

Remember faithful reader, our team of dedicated and hardworking staff at the branches in Sutton, Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr Kev.