Mr F's Frightening Focus- From Horwich to Holland

Hello faithful readers it has been another busy week at KAM as the winter chill begins to set its gremlins on to your cars. This winter make sure to come down to KAM so that we can keep you and your car safe. Our talented technicians can take on any faults that may besiege your car and so don’t let a fault stop all the Christmas shopping and festivities to come.

 

 

   Here at KAM we know how easy it can be to get carried away with the upcoming Christmas preparations and so we are here to help. At KAM we are now offering a FREE 10 point winter safety check including a free screen wash top up. According to the RAC you are 50% more likely to break down at home during the winter. So let the KAM team keep you safe. Don't get caught out this winter!!   

 

This week was quite the eventful week at KAM and it was at our Long Eaton depot that we received a call from Mr F. This was no ordinary call as it was on the eve of Mr F’s departure from England and he needed his car so that he could travel back to his native Holland. “You have to help me Kev, my car has broken down and I am supposed to be on a ferry tomorrow, please say you can help me.  Mr F had been in the country a few months and his car had suffered from no end of problems.  “Kev I have taken it to another garage and they replaced the crank shaft sensor and the cam sensor and now they are telling me the ECU needs to be tested and I can only imagine how expensive that is going to be.

Mr F had lost faith in the other garages after they had been unable to fix the problem and so he contacted us after reading about our exploits online. “Kev you have to help me. I have to be in Harwich tomorrow and hopefully with a car that works.

Mr F was desperate and it was a race against time to see if we could have his car fixed and fault free for the next day. We assured Mr F that we could fix any problems and that he would make it to his ferry. We dispatched Derby Road Dan to rescue Mr F and his Ford Focus and to save him time we also sent a courtesy car so he could carry on with his day.

With all the details taken the car was hoisted up onto our state of the art ramps and our crack team of mechanics got to work trying to decipher the problem. Benjamin Button, Diagnostic Dan and Tasmanian Trev were quick to start the testing of the various areas of the car. All studied the car with great intensity looking out for any visible faults. Armed with their specialist tools our A team of mechanics were quick to analyse the results it was not long till the ‘Eureka’ moment. It was Dan who was the bearer of good news “We’ve got it Kev.”

   It so transpired that the fuel pump in the petrol tank was not functioning correctly. This was brilliant news as it meant that the ECU would not need to be replaced and would save Mr F hundreds of pounds. All that was required was a new fuel pump, which arrived promptly from our fantastic suppliers. The petrol tank was drained of fuel and the new part was fitted by our hard working technicians.  It was then time for the moment of truth. Trev was seated behind the wheel and turned the key in the ignition. All the boys waited with baited breath- this would need to be a success otherwise Mr F would be left disappointed. The key was turned... and the car roared back to life. “We did it Kev.” Trev shouted with a smile.

Mr F arrived later and was very happy to have his car back and ready for his imminent departure.  “Kev I can’t believe that you have fixed it and in such a short amount of time. I have finally found a garage that I can trust and I’ll definitely be adding to your great reputation on the Good Garage Scheme. 

 

 

You can leave your comments, questions and queries at www.twitter.com/kamservicing  or on our Facebook page at www.facebook.com/kamservicing.  

Remember faithful reader, our team of dedicated and hardworking staff at the branches in Sutton, Long Eaton, Bulwell, Beeston, Belper and Stapleford  along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr Kev.

 

 

 

Mr B's Focus Farce

Hello faithful readers I hope everyone is well. Here at KAM we are as busy as ever as we take on your cars. As you know this extreme weather can have adverse affects on your car and this is where the KAM team can help. Our talented staff are on hand at all of our depots across Derby and Nottingham and we can take care of all your motoring needs. With the cold weather to ensue we would recommend that you come down and let us undertake a free, no obligations safety check on your car. We will ensure that your car is checked thoroughly and that any faults are quickly found and fixed. Our prices are the best in the Midlands and we will ensure that you are kept safe and that your wallet does not suffer as a result. Our website also has many money saving vouchers and all you have to do is print them off and bring them in when you next visit. Here at KAM we want to take care of your car and our prices are a fraction of those of our competitors.

This week we received a visit from an irate Mr B who came to our Sawley depot on the cusp of giving up on his car. “Kev I just can’t take it anymore with this car, it just is not what it used to be and I have exhausted my time and money trying to get it fixed. You are my last hope.” Mr B was in deed in a desperate state and needed for his car to be fixed. But what was behind Mr B’s frustration? “Kev I have taken it to 3 garages and none of them can find the problem.” The car in question was a Ford Focus and the problem besieging it was that at between 2 and a half thousand and 3 and a half thousand revs the car was holding back. 

This was a strange occurrence and one that Mr B had spent much time trying to get fixed. “They have replaced the air filter, the fuel filter, flushes, service, you name it my car has had it. Now I am trusting that you can help me out and restore the reputation of the motoring trade.” This was quite a large task but here at KAM we do not shy away from hard work and we promised to Mr B that we would restore his car and hopefully his faith in garages. He was whisked away in one of our courtesy cars and we promised to keep him updated on all the cars developments.

   It was Diagnostic Dan’s turn to solve this week’s mystery and he was straight to work with his diagnostic machines ready and waiting to go. The machines were plugged up and after a short while the results was released. The machine pointed to a problem in the fuel tank lift pump and so Dan would need to do some further investigating. First he removed the fuel tank, which houses both the lift pump and the fuel gauge sender and sends it all via the fuel filter and the injector pump to the engine.  After some pondering the famous words rang out “I’ve got it Kev.”

 It so transpired that the fuel pipe from the lift pump was restricting the amount of fuel going to the diesel injector pump and had subsequently caused a slight fault with the lift pump as well. This had been the reason for the holding back. Dan used our state of the art equipment to fix the fuel pipe and his know-how to affect a repair on the lift pump and the rest of the car was reassembled ready for the road test. Dan embarked on the road test and returned with a smile adorning his face. “We did it Kev. This car is back in the fast lane.”

Paul and Som at our Sawley depot!! 

The car was fixed and the KAM team were happy we could help out Mr B. He was even happier to have his car back to its best and we made sure to book him in for a follow up to ensure that the problem would not return. He returned and was ecstatic at the KAM teams successful gremlin hunting. “Kev it feels like a brand new car still. Thank you. Finally a garage that puts customers first.”

   You can leave your comments, questions and queries at www.twitter.com/dr_kev and on our Facebook page at www.facebook.com/kamservicing. 

   Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr.Kev.

Mr F's Freezing Ford

Hello faithful readers and welcome to another week of adventures from the KAM team. We have been very busy this week as you continue to heed the call and more and more of your cars are being restored to perfect health. You can leave your comments, questions and queries at www.twitter.com/dr_kev.
This week we received a phone call from Mr F who called into our Belper depot in quite a panic. “Kev I just don’t know what has gone wrong with my car. It was alright one minute and now I’ve got even more problems.” Mr F was in a state and his car was in dire need of the KAM team’s help. The car in question was a Ford Focus and the problem was that the car had been leaking lately. “I just see pools of liquid, on my drive in the morning and I just don’t know what it is.” This problem had occurred over the last week and a new problem had occurred over the last few days. “My heater has stopped working as well Kev. I can’t believe it, it’s so cold outside I need my heater; especially now the weather has changed so dramatically. Please say you can help.” We assured Mr F that we would do all we could to fix his car and to save him the trouble, we would pick his car up for him.
So we loaded up the ‘twuck wid da fwashin lights’ and Strong Arm Steve was off and away to rescue Mr F. He also took along one of our shiny new courtesy cars so that no more disruption was caused to Mr F. Steve then took all of Mr F’s details and returned with the lifeless car in tow. The once vibrant Ford Focus trailed behind the ‘twuck’ and the boys looked on eager to find the mystery that had besieged the car. I looked around the workshop and all the boys seemed very busy working on our other gremlin-filled cars. I began to get worried, as we had assured Mr F that we would fix the car as soon as possible and now it was looking like it might have to wait. Just at that moment Tasmanian Trev looked up from the car he was working on and said “I’m all done here Kev. I’ll take it.” So it was the turn of Tasmanian Trev to show us what he was made of, and he got straight to work.
First he undertook a variety of tests to see if our computers could determine where the source of the problem lay. He plugged the car up to one of our state of the art diagnostic machines and we awaited the results. The computer showed us that the problem lay in the coolant system and so we would have to investigate further. Trev undertook a pressure coolant test, which would help us to identify any leaks and a short while later he shouted the infamous words “I’ve got it Kev.” It so transpired that the radiator in the car had become faulty and the deterioration had caused the coolant to leak from it. This had created an air lock in the system and the car’s heater had failed as result of having no anti- freeze in the system. Trev knew exactly what to do and after a call to our suppliers Trev was able to replace the radiator promptly. This was done at a fraction of the price of our competitors and he then bled out the coolant system to get rid of the excess air and topped up the anti freeze. The car was then given a free health check to see if there were any more gremlins lurking in the car but luckily it passed with flying colours. The heating was then checked and Trev came into the office with a smile on his face. “You could roast chestnuts in that car now.”
Mr F arrived later and was elated to see his car back to it’s best and in a more desirable condition. “Thanks Kev, you have done a great job and I now I won’t freeze when the snow comes.”
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell and Belper are open ever day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.