Mr G's Mazda Match Mess

This week we have been very busy at KAM as we cater to all your motoring needs. The cold weather has taken hold of the country and has caused more than a few problems within many cars. If your car is suffering as a result of the autumn weather bring it in to KAM today and let us take care of you and your car. Our specialist mechanics will find any gremlins that may be lurking and you can be sure that the prices will be kept low. 

   This week saw Liverpool and Manchester United play at Anfield, the first match since the shocking outcome of the Hillsborough investigation. The investigation cleared fans of any wrong doing and it was great to see both teams come together and show unity for those tragic fans that lost their lives. It was an exciting match and congratulations to Manchester United for a great win. Hopefully this will encourage more harmony within football and the respect shown by the players made for a memorable event.

   Now I mention the weekend’s football as it was for this special match that Mr G was gearing up his people carrier- a Mazda 5. As a long time Liverpool fan he and his friends had been lucky enough to get tickets to the Liverpool and Manchester United derby at Anfield. In an effort to be prepared he checked the levels of his car the Saturday before and was surprised to see how low his levels had become. The oil required just a short top up, which Mr G had in his garage. It was in fact the water levels that had become worrying low. He observed that he had put in over 5 litres of water. Surely this was not right and so he would need to call up our dedicated KAM team late Saturday evening for some much needed help. He called up our Sawley depot.

 “Kev you have to help, there must be something wrong with my car. I have just topped it up with 5 litres of water, surely it should not have used up that much water since the last time I topped it up.” This was strange as there was a lot of water being lost through the car and all signs pointed to a major leak. We told Mr G to bring the car down to the garage as soon as possible so we could find the problem. “Please say you can help Kev. I have a very important match to attend tomorrow.”

 The KAM team was beginning to wind down their work for the day but we could not leave Mr G stranded as he was in dire need of our help. He arrived a short while later and was panicking. But he was willing to stay and wait till the KAM team had found the problem.

   Benjamin Button was assigned this week’s mystery and first looked into our computer advisory system. He found that the last time Mr G had been in for a service he had been warned of a seepage of water from the water pump, which we had recommend he have changed. As Mr G had been working abroad he had failed to remember the recommendation and so the water leak had continued. The water pump had not been replaced and Mr G had not been back to have it checked by the KAM team. 

   Now he was left with a leaking car and it was a race against the clock to see if we would be able to see him reach the football match tomorrow. It was clear, after Ben had done the testing that the water pump was leaking and as a result the cam belt had also become worn. We called our fantastic suppliers and it was not long they arrived with the parts needed. Ben fitted the new water pump and a new cam belt.

“We did it Kev. This car is back in the fast lane.” Ben topped up the rest of the levels within the car and checked the tyre pressures to ensure that the car was 100% safe to drive. Mr G who had been enjoying a nice hot drink in the comfortable KAM waiting room emerged with a big smile on his face. “Wow Thanks Kev, I can’t believe you got it back to its best so quickly. I knew KAM could help me out in the 11^th hour. You really are here to help.”

 

 

You can leave your comments, questions and queries at www.twitter.com/kamservicing  and our Facebook page at www.facebook.com/kamservicing.  

Remember faithful reader, our team of dedicated and hardworking staff at the branches in Sutton, Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr Kev.

 

 

Its bad timing for Mrs G's Corsa

 At KAM our boys have been hard at work. While those pesky gremlins continue to perturb cars, your dedicated KAM team continue to exterminate them. The swashbuckling has been in abundance across all of our 7 depots as the cold weather begins to envelope the country. The summer has gone and the cold, dark mornings are among us.

 It is for this reason that we would recommend getting your car checked at KAM. We can carry out safety checks and will guarantee to get to the root of any problems that may besiege your car. Our talented technicians are on hand to ensure that all your motoring needs are met and we offer unbeatable prices. Don’t get caught out this winter, make sure your car is ready to brave the weather.

  This week we received a visit from Mrs G who arrived at our Sawley depot, early on Sunday morning. Our boys were just setting up for the day and before we saw Mrs G approach we heard a loud rattling noise coming closer to the garage. “What is that?” asked Benjamin Button and within seconds Mrs G arrived in her Vauxhall Corsa and an exasperated look on her face.

 

 

She parked up the noisy car and then retreated to the warm waiting room to regale her car’s woes. “Kev as you can hear my car is not doing well. It sounds like a bag of nails under there. I heard a noise the other week and thought nothing if it. Now the noise has amplified and I am worried that I may have left it too long.” Mrs G was the wife of a current KAM customer Mr G and he had told her to get her car checked last week. “My husband kept telling me but I haven’t had time. Please say you can help.” Mrs G was in trouble, the noise coming from her car was a truly awful one and so we would need to work hard to find the solution.

 

We took all of Mrs G’s details and then dispatched her off in one of our courtesy cars. We promised to keep her updated on all the car’s developments. Mrs G was happy to leave the car with the KAM team but was even happier to be going to the Long Eaton beer festival. She said: “I know you will be able to find the fault Kev. My husband swears by you. Maybe if you do a good job we can bring you and the boys some beer back to celebrate.” She joked.  Mrs G did need her car back for Monday morning and so we ensured her that the KAM team could find and fix the car before she returned from the festival.

    We then got to work and Diagnostic Dan was this week’s mystery solver. He hoisted the car up onto the ramp and then hooked it up to one of our state of the art diagnostic machines. Alongside this he also moved around some of the inner auxiliaries to see if the problem would become evident. It was not long till Dan called out the famous words “I’ve got it Kev.” It so transpired that the timing chain had become worn so it had been slamming against the engine covers, resulting in the discordant noises.

    Now here at KAM we have our own specialist engine shop and so are able to fix all faults that lie within the engine using our state of the art tools and equipment. As an engine specialist Dan undertook the repairs and thankfully Mrs G had bought her car just in time and this time the damage had not been irreparable. All that was required was a timing chain and new sprockets as well as a new water pump, which were all fitted expertly by Dan. The car was seemingly fixed but all that was required was to test it and see if the noise had been eliminated. Dan sat behind the wheel and turned the key… The car jolted back to life and the noise was gone. “We did it Kev. This car is back in the fast lane.”

   Mrs G arrived back at the garage later, she was the designated driver but Mr G was slightly worse for wear. “Thanks so much Kev, I can’t believe how quickly you fixed it and this price is just fantastic. The KAM team strikes again.” Mrs G was so pleased with our work that she booked in her car for a full service which had been well overdue. “At these prices and with such highs standards I would be silly to go anywhere else.”

You can leave your comments, questions and queries at www.twitter.com/dr_kev and on our Facebook page at www.facebook.com/kamservicing. 

 

   Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr.Kev.

 

 

Miss C's Cat-Astra-phe

Hello faithful readers and welcome to another week of adventures from the KAM team. We have been very busy this week as you continue to heed the call and more and more of your cars are being restored to perfect health. You can leave your comments, questions and queries at www.twitter.com/dr_kev
I would just like to pay my respects to Nigel Doughty, he was a great leader of Nottingham Forest and his family is in our prayers. As a long time Nottingham Forest supporter and having met the great man himself, I am very sad to hear the news and send my condolences to all the people he touched.
This week we received a visit from Miss C, who was a new customer here at KAM and she was in a way after hearing about us from a neighbour. But Miss C was not on her way in the traditional form as her car was currently out of service and she was at that very moment, in the tow truck in need of a quick rescue. “Kev the recovery service were really helpful in picking me up fast but now I need my car fixed. I need to get back to school.” It so transpired that Miss C was a teacher had found her car in a state this morning and was too scared to drive it. “Kev I don’t know what happened. I went out to my car this morning and there was a horrible noise resonating from the car.” Miss C had been so startled by the noise that she then called up the AA who were on their way to our Tamworth Road depot. A short while later the AA turned up onto our forecourt in their own ‘twuck wid da fwashin lights’ and Miss C’s Vauxhall Astra was lagging behind. While the car was unloaded Miss C entered our warm KAM offices and we greeted her with a hot coffee to ward off the icy weather outside.
“Miss C then regaled us with the details of her car and was in some what of a hurry to get her car back in working order. “Kev with it being Valentines Day tomorrow, I was hoping to have my car. I have organized a very romantic day for my boyfriend tomorrow and I am so upset that this has happened at totally the wrong time. Miss C was upset and needed the KAM team’s help. Moreover as she was a teacher she was currently missing work because of her car. “Kev this car is just causing me too many inconveniences please say you can help.” Miss C was desperate and we wanted to make her Valentine’s Day a special one so we got straight to work. Here at KAM we are quite the romantics and we wanted to ensure that Miss C’s plans for the big day were not ruined. We took all of Miss C’s details and dispatched her off in one of our courtesy cars so that she could get to work. Diagnostic Dan was this week’s mystery solver and he was straight to work perusing the AA report. “Mmmm well they seem to think it is a burst water pump. We will have to do our own diagnostic tests to determine the cause.” He got to work first undertaking some preliminary observations to see if there were any visible faults within the car. Unfortunately it would not be that easy and so Dan would need to dig a little deeper. He then undertook a pressure test, to check the rest of the car. After some rigorous testing the results were ready and the fault became clear. The pressure test showed that there was water leaking from the cam belt covers and so he would need to take them off to discover where the fault lay. He took the cam belt covers off with all the skill and precision that you can expect from our KAM engineers. It was not long till the infamous words rang “I’ve got it Kev.” It so transpired that the water pump was in fact collapsed and this had been the reason for the worrying noises and the water leaking. We called up our fantastic suppliers and they arrived promptly. Dan then replaced the cam belt and tensioner kit as well as the water pump due to slight damage and anti-freeze contamination to the belt as you can’t be too careful. The pressures were returned to normal and we also topped up all the levels in the engine bay and checked the tyre pressures.
We did our road test and the car roared back to life with no sign of the previous noises. Miss C arrived later and was ecstatic to have her car back to its previous vigour. “Wow Kev, thanks so much. You are my very own St Valentines.
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bullwell and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
So until next week faithful reader, drive safely and keep it shiny side up.
Dr.Kev.