Hello faithful readers and welcome to another week of adventures from the KAM team. We have been very busy this week as you continue to heed the call and more and more of your cars are being restored to perfect health. You can leave your comments, questions and queries at www.twitter.com/dr_kev.
This week we received a visit from Mr D, who arrived at our Heanor depot in quite a panicked state. He approached the Heanor shutters and he had a very tentative look on his face. As he stopped he breathed a sigh of relief and then made his way to the warm KAM reception in hope of a solution. “Hi Kev I don’t know what is wrong with my car I just about made it here today.” Mr D explained that his car, a Volkswagen Passat had been cutting out randomly and “when its’ not doing that there is literally no power in it.” Said Mr D. This was not the only problem and Mr D added “my dashboard is like a Christmas tree, there are so many lights one day and then they’re gone the next.” Not only this, but further adding to the mystery, was that these symptoms were not all consuming and instead would just besiege the car on intermittent days. Mr D could no longer take these random breakdowns and needed an answer. “You have to help me Kev, more than those other garages I have been to. I have spent so much money on having parts replaced and different mechanics telling me they have solved the problem. Yet here I am and you’re the only people I can think off that can fix my car.” We assured Mr D that we would fix the car and keep him updated on all its developments. We also gave him our KAM guarantee that we would not add any unnecessary expenses and that we would only undertake the work that was vital to the car’s recovery. Mr D was then dispatched off in one of our courtesy cars and we got to work.
“I’ll take it Kev” came the confident voice of Diagnostic Dan who was already by the car waiting to unravel this latest mystery. First he looked over Mr D’s last few bills to see what those rogue garages had been incorrectly charging him for. The massive stack of bills were big enough to warrant their own folder and Dan first task would be wading through them to see what others had done wrong. From the past bills we found that the crank position sensor (CPS) had been replaced many times as well as a number of electrical sensors, which had been unjustly replaced. Dan finished perusing the bills and asked “Kev is there more problems when it is raining?” It seemed like a random question but on this occasion Mr D had in fact said that the problems had worsened when it was raining and wet outside. Dan had an idea of what it could be and set up our state of the art diagnostic equipment and after a short while he had located the problem. He would need to remove the scuttle panel where the pollen filter sits. It so transpired that on a previous visit to another garage the pollen filter had been replaced but they had failed to fit it properly. This meant that water was going in through the bulkhead and was dropping down the a pillar into the engine control unit (ECU) on the passenger side front under the carpets. Dan then went round to the front passenger side and lifted the carpet. Low and behold water had filled the ECU and the infamous words “I’ve got it Kev” rang through the garage.
We cleaned out the water, Mr D had come in before this could become a potential fire hazard and so the ECU would just need to be dried out instead of replacing it, which would have proved costly. After a visit from our fantastic suppliers a new pollen filter was fitted and the scuttle panel was reattached and now it was time for the road test. It was raining and so this would be the perfect test, Dan returned a while later with a smile adorning his face. The car was back to it’s best and the gremlins had been defeated. Mr D arrived later and was very happy to see his newly restored car “Wow Kev I knew I could rely on the KAM team, you really can fix all faults.”
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Bulwell, Long Eaton, and Belper along with our bodywork shop are open ever day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
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