This week we received a visit from Miss B, who visited our Heanor depot on Sunday in dire need of our help. She approached the garage and we noticed that she was looking very worried behind the wheel. She parked her Volkswagen Beetle and entered the warm KAM offices. “Wow Kev, I’m so happy your open on Sunday my car is in need of some work from your fine mechanics.” Miss B had read about the garage in this weekly column and on our blog and was delighted to hear that we would be able to help her and hopefully before Monday morning. “The problem is that my car keeps misfiring and it is just not running right. There is definitely something wrong and I was hoping you could tell me what.” Miss B paused to take a breath and revealed that a new symptom had occurred on the drive over. “When I went to put my car on this morning a light appeared on my dashboard. Please say you can help Kev.” We assured Miss B that the car would be fixed and that she would be able to drive it on Monday. “That’s great Kev because I have got to go to work quite early and I would really appreciate it.” We took all of Miss B’s details and she was then whisked away in one of our courtesy cars. We promised to keep her updated and we got straight to work.
I looked around the workshop and all the boys were hard at work. “I’ll take it Kev.” Said Diagnostic Dan. He was ready and eager to go, armed with his multimeters. So Dan got to work and first he did a visual observation. This is done by looking over the car and seeing if there are any visible faults within the car. He returned a little while later and has a confused look on his face. “Well the light that came on is the engine management light (EML) and so I thought I’d start there. But Kev there does not seem to be any visible faults. I thought it was going to be a pretty open and shut case but it seems these gremlins are lurking deep within the car. He then hooked the car up to our state of the art machines and we awaited the results. Again a short while passed but this time the infamous words rang out “I’ve got it Kev.” It so transpired that the ignition coil pack was faulty and this had been the reason for the car being in a less than desirable condition. The ignition coil pack sends sparks to the spark plugs, which ignite the engine. With it being faulty the car had not been running correctly and this had been causing all the problems. If Miss B had left it any longer, there could have been much worse damage and so this time she had been lucky. The mystery was solved and so all that was remained was a call to our fantastic suppliers. They arrived promptly and we replaced the coil pack. Dan then took the car on a long road test and when he arrived back to the garage a big smile adorned his face. “We did it Kev. This car is back on the fast track.”
We called Miss B with the good news and she was very happy to have her car fixed on Sunday, ready for Monday morning. She arrived later and had nothing but gratitude for the KAM team. “Wow Kev I can’t believe you fixed it so quickly and now I’ve got my car back. KAM really is the best place to go.”
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
So until next week faithful reader, drive safely and keep it shiny side up.
Dr.Kev.
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