Wednesday, 9 November 2011

Your KAM team

Hello Faithful Readers
I would just like to say hello and see how everyone is doing. If you have any questions or queries don't hesitate to ask here or call in at your nearest depot.
Our website is full the rafters with information so visit www.kamservicing.com for all contact telephone numbers and the range of services we offer.

I would also like to turn your attention to the Good Garage Scheme. They are an independent regulatory body of independent workshops and MOT centres. Customers use the website to rate garages, therefore highlighting which garages are trustworthy and which ones to stay away from.

The Good Garage Scheme requires that its members, which number over 3,000, adhere to a strict Code of Conduct and offer a 50-point Industry Standard Service. This, coupled with a customer feedback system, means that customers have peace of mind when choosing an independent garage.
Garages that join the scheme:
-Adhere to a strict Code of Conduct and pledge to have their customers’ best interests at heart
-Must agree what work needs doing with their customers before it is carried out
-Work to an industry-standard checklist
-Must supply each customer with a feedback card allowing them to give their views on service directly to the Good Garage Scheme, which operates a stringent complaints procedure
-Are subject to regular mystery shopper-style audits and face expulsion if they break the Code of Conduct

KAM are more than happy to adhere to these rules and we have been the recipients of some very positive feedback from our fantastic customers. You can visit here The Good Garage Scheme website here to see all of our feedback and we are very proud of the fact that none of our depots have a score lower than 95%.
We pride ourselves on our hard working and honest work ethic, in which we aim to help the customer and not charge them for unneccessary work. We have had many customers who have come to us complaining of rogue mechanics and garages and we make it our duty to give garages a good name.
All our depots have 5 star ratings and it is all down to our satisfied customers. So thank you to all of you who have sent in such glowing reviews. We here at KAM strive to be the best that we can be and its good to see its paying off. Till next time readers.

Dr Kev

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