Hello faithful readers and welcome to another week of adventures from the KAM team. We have been very busy this week as you continue to heed the call and more and more of your cars are being restored to perfect health. You can leave your comments, questions and queries at www.twitter.com/dr_kev.
This week’s cautionary tale comes courtesy of Mr C who called in to our Bulwell depot to complain about a major problem his car was experiencing. “Kev I knew I should have listened, but I just couldn’t afford it. What am I going to do now?” After Mr C had calmed he started to explain the problem and how it may have been self inflicted. “Well Kev you remember I bought my car to you last time and you did recommend me having some work done?” I remembered this very well, as Mr C had not been able to pay for the recommended work; his Renault Megane had gone untreated. “Well now my car is not starting and I need you to take a look please. I can’t go without my car for too long. This is such an inconvenience.” Mr C was both sad at his car’s declining health and angry with himself for letting his car worsen. It was time for the KAM team to step up and help one of our customers in need. So we loaded up the ‘twuck wid da fwashin lights’ and Strong Arm Steve was on his way to rescue Mr C. He also took along a courtesy car so that no more inconvenience would be caused to Mr C. We promised to keep him informed of all the car’s developments and a short while later the lifeless car arrived at the depot.
Diagnostic Dan was first to spot the new arrival and immediately took the reigns. “I’ll take it Kev.” First we checked through Mr C’s history and we saw that the last time he had been to KAM he’d had an alternator changed. That was two months ago and before that a battery had been changed. These had been necessary replacements and we also observed the work that we had suggested be undertaken. Last time he had come to KAM we had observed early signs of a possible fuel leak and we had relayed these fears to Mr C. We told him that work could be undertaken to prevent the leak but unfortunately due to the recession and difficult financial times Mr C had been unable to have the work done. But it’s never too late and we were determined to find the problem and fix it at the lowest possible cost. Dan plugged the car into our state of the art electrical diagnostic machines and after a short time the famous words rang through the garage. “I’ve got it Kev.” It so transpired that the starter motor had become faulty and that was the reason that the car would not start. After the last visit diesel had started to leak behind the gearbox and into the starter motor. This had caused damage to the starter motor and now we would need to call our fantastic suppliers to replace it. They arrived and Dan soon got to work replacing the faulty part. He then steam cleaned the engine and now came the moment of truth. As the bonnet was slammed shut and Dan assumed his position behind the steering wheel, the boys waited in anticipation. Dan slowly turned the key and after a few seconds… a rapturous raw resonated from the car as it bounced back to life. “We did it Kev.” Shouted Dan from inside the car.
Later Mr C arrived to pick up his car and was relieved to see his car bought back from the brink. “Wow Kev, you resurrected my car and here I was thinking Halloween was next week.”
It was another mystery solved by the KAM team and we would like to take this opportunity to advise our loyal customers to come and see us if any problems occur within their car. With the winter on its way it is more important than ever to get your car fit and ready for the ensuing snow.
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell and Belper are open ever day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
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