This week we received a call from Mr F, who was a new customer here at KAM. It was a busy day at KAM and we were filled to the rafters with your gremlin filled cars. Mr F was quite angry as his car was not in the best condition and he was now fed up and needed our help. “Kev you have to help. I cannot take this anymore, it just keeps getting worse and now I’ve come to the end of the line.” This was very worrying and we sympathized with Mr F, who was experiencing awful problems with his car. We know how much of an inconvenience not having a working car can be, and so we were determined to help him out. “My Fiat Punto has been experiencing some awful problems. It keeps cutting out intermittently, it keeps jerking forwards and now the EML light has come on.” This did not sound good and now Mr F was late for work and so needed us to rescue him. We immediately dispatched Tasmanian Trev off in our ‘twuck wid da fwashin lights’ and after a short while he returned with the Punto and Mr F in tow. Mr F looked sad in the passenger seat and as soon as he entered the Belper offices he was greeted with a warm cup of coffee. “Thanks for seeing me today Kev. I heard that you do whatever it takes to get the job done and I need help.” Mr F had been to previous garages with the same problems, but to no avail. He had been lumbered with large bills and his car was still in the same position. “I cannot take any more rogue traders and I just want this horrible problem fixed with no unnecessary costs. I’m trusting you Kev, please say you can help.” We assured Mr F that we would get the problem fixed in no time and that we would only undertake the necessary work. We then dispatched Mr F off in one of our courtesy cars and promised to keep him up to date on all the car’s developments.
Benjamin Button was chosen as this week’s mystery solver and got to work straight away by hoisting the car up onto the ramp. He looked around the car for any visible faults but his search came up fruitless. “The EML light is on so I’m going to check the engine control unit (ECU) and see what happens.” So Ben hooked the car up to one of our state of the art diagnostic machines and awaited the results. The ECU is the brain of the car and so a fault that lay here could very well be the reason for the car suffering from cut outs and jerking. After a short while the results were in and the infamous words rang through the workshop “I’ve got it Kev.” It so transpired that there was a misfire on the 2nd and 4th cylinders and this had been the reason for the problems. Thankfully the problems had not been too bad and if they had persisted much longer, it could have been much worse. We called our fantastic suppliers and they arrived promptly with a new ignition coil pack and a new set of spark plugs, which Ben fitted. It was then the moment of truth and Ben turned the key in the ignition and a gentle purr resonated from car. “The light is gone and this car is back on the fast track”. So when Mr F arrived he couldn’t believe we had managed to find and fix it quite so easily, but was very happy that we had, paid his bill & drove off into the sunset.
Mr F returned a few days later, having had a few days to drive around and enjoy his car’s new vitality. “Kev, it has never driven so well. I am so happy that I can trust in the KAM team. You really are the one stop shop for all motoring needs.”
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bullwell and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
So until next week faithful reader, drive safely and keep it shiny side up.
Dr.Kev.
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