Hello faithful readers and welcome to another week of adventures from the KAM team. We have been very busy this week as you continue to heed the call and more and more of your cars are being restored to perfect health. You can leave your comments, questions and queries at our facebook page at www.facebook.com/kamservicing and our twitter page at www.twitter.com/dr_kev.
This week Heanor was the site of our engineering heroics as we took on another car gremlin. This week the boys were hard at work and we received a visit from Mr C who arrived at the garage looking unhappy. But his arrival to the forecourt was not marred by the problems that usually besiege our customer’s cars. Rather than a lifeless car slowly trudging along, Mr C’s car was driving a long at a nice pace with a certain amount of vigour. I awaited Mr C’s arrival into our warm KAM offices and as he arrived annoyance slowly enveloped him. “Hi Kev I don’t know what is going on with my car. I just recently started getting these problems Kev and I really am started to get annoyed.” I explained that the car did not seem to have any visible faults. But Mr C was quick to explain that the car’s problems were quite serious and he was in need of the KAM team’s help. “Kev it’s my Nissan Qashqai it is holding back on me and it isn’t driving like it used to be. When I drive between 50 and 60mph the car is holding back there is definitely a flat spot. Mr C was quite experienced in the field of mechanics and so was familiar with the lingo and the ways of the mechanic. “Kev I used to be in the motoring trade and I have been servicing my own car for a long time.” Mr C was a retired mechanic and said that he had very sufficiently been servicing his car every 6 months for years. His car had been in pristine condition and the car was relatively new. So Mr C could not understand the problem. “Kev I have tried looking myself, I changed the air and fuel filter, I have checked the oil and I have done all I could do with my limited resources.” Mr C had exhausted all his options and now he had come down to KAM to see what we could do for him. “Kev I have read that you are the best in engine diagnostics and I have come to test you out. I am not equipped with the latest in engine diagnostic technology and so I had to surrender to the professional. Please say you can help.”
We assured Mr C that we could find and fix any fault and that he would not be left disappointed. After taking all of Mr C’s details we then dispatched him off in one of our courtesy cars. We promised to keep him updated on all the car’s developments and then got straight to work. Tasmanian Trev was this week’s mystery solver and he already had his head under the bonnet ready to find those pesky gremlins. He hooked the car up to our state of the art machines and awaited the results. He returned a short while later with a confused look on his face, “Kev this is going to be a tricky one. The electronics and the fuel system are fine. I suspect there maybe a problem in the turbo so that’s where I’m going next.” So Trev got straight to work again and with Mr C’s permission he took the turbo off to take a closer look. The results were released from the diagnostic machines and the infamous words rang out “I’ve got it Kev.” Tasmanian Trev was right and the problem did in fact lie in the turbo. It so transpired that the waste gate spindle in the turbo was partially broken. This part controls the turbo and had been the reason for the lack of power. Instead of replacing the turbo completely, which would have proved costly, we decided to take the cheaper option. Our expert welder Senator Shaun undertook the welding of the broken parts and did so with military style precision. The spindle was not as badly damaged and so we were able to patch up the problem to prevent any further faults. Other garages may have replaced the turbo and charged the customer a lot of money. But here at KAM we do all we can to save you money. We then reset the car back to factory settings and Trev went on a long road test. “Kev we did it. This car is back on the fast lane Kev.”
Mr C arrived later and was elated to have his car back in such great shape. “Thanks Kev, I’m glad that I came to you to fix my car. You really do put your customer’s first.”
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton, Long Eaton, Bulwell and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
So until next week faithful reader, drive safely and keep it shiny side up.
Dr.Kev.
No comments:
Post a Comment