Hello faithful readers and welcome again to the adventures of the KAM team. This week we have been as busy as ever as you, our loyal customers did heed the call and have had your Cam belts inspected by our dedicated team. With visits to all of our depots it would appear that my message did get across and as a result your cars are much safer and in good health.
This week’s story belongs to Mr S (name changed to protect identity) who rang our Sawley depot on Monday morning. ‘Kev, I’ve got some strange noises coming from my car and I know your good with noises’. Now Mr S has been a dedicated customer of ours for nearly 16 years and even helped to make his wife and son Kam converts. It appeared that his BMW 320 turbo diesel was making noises and after checking his vehicle history I found that we had previously advised him to get his coil springs checked as they were slowly corroding. Well mystery solved right? All we’d need to do is replace the coil spring and we would have another satisfied customer. Well as you can guess fair reader this was not to be and we were about to find out why. When Mr S bought his car in we were all startled by the deafening noise resounding from under the bonnet. As I looked over to the workshop I saw ‘Handy’ Andy, ‘Tasmanian’ Trev and the ‘Yorkie Bar Kid’ all locking their fingers into their ears. ‘Its like a jet plane has just landed’ shouted Trev over the roaring noise. ‘Well then Kev I know your good but not that good hey’ so it was not a broken coil spring but something that would require further exploration. ‘I only hear it every now and then though Kev what do you think it is’ implored Mr S. Now I was slightly baffled by Mr S statement as it was very clear that this noise was constant when the engine was running and to hear it from time to time would be very unusual indeed. At this time instead of patronizing Mr S I gave him the benefit of the doubt and asked him to go for a test drive in the car. As my own curiosity regarding Mr S and his car was ever present I was determined to get to the bottom of this case.
Driving along the noise was ubiquitous and roared out from the car all the while Mr D kept repeating, ‘Oh I can hear it, oh now its gone’. I was perplexed yet again Mr S is an upstanding member of community and would have no reason to lie so what was the problem. I suddenly remembered that at times when retaining Mr S’s details he had seemed to ignore the questions and I had to repeat myself. Was this a case for a real Dr perhaps? We dispatched Mr S in one of our courtesy cars and raised his car onto our ramp he had also asked for an MOT and service as his was to run out in a month. Big Al and the ‘Yorkie Bar Kid got to work on the MOT and service and afterwards ‘Dynamo’ Dhillan put his powers to work and deposited our customary floor mats and seat covers followed by one of his renowned car washes. The MOT showed the problem to be straight forward and revealed that the turbo had blown and after replacing it with a new one from our fantastic suppliers we rang Mr S with the good news. He seemed to communicate well on the phone and we greed a time which was most convenient for him to pick up his now healthy BMW. So the mystery of Mr S’s hearing remained till 6 o clock when he came to pick up his car. ‘Oh Kev I hope you don’t think I was being ignorant earlier on, my hearing aid was playing up but I’ve just been to get it repaired’. So two mysteries solved in one day I wasn’t going mad and neither was Mr S. With our customer and his car both repaired and a laugh over the misunderstanding on both our parts Mr S left feeling very pleased. Here at Kam we don’t discriminate and patronize and we will always get down to the bottom of whatever mysteries (human, vehicle or other) that beseech us.
Remember faithful reader, our team of dedicated and hard working staff at the branches in Heanor, Sutton and Long Eaton, along with our bodywork shop are open ever day of the week, EXCLUDING Sunday’s, while the lads at our Sawley workshop and Sutton car sales are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
Until next week faithful reader, drive safely and keep it shiny side up.
Dr. Kev.
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