Mr C's leaky problems

Hello faithful readers and welcome to another week of epic adventure and the tales of triumph here at KAM.
This weeks we have the case of Mr C (name changed to protect identity) who is a new customer from Nottingham and works at the City hospital. He came down to our Heanor depot and said ‘Hi Kev I’ve read all about you and want to see how good you are’. It so transpired that Mr C’s Audi A3 was losing water and had to keep topping it up with at least half a pint a day. It also came to light that Mr C had taken this problem to three other garages and the dealer and each visit had been unsuccessful as all were unable to find the problem. ‘I’ve spent so much money on this leakage and now I need an answer’. He bought with him the invoices of all the other garages that had charged him for their ineffective services. From these invoices we found that the previous garages had replaced the radiator, two coolant hoses, the thermostat and housing and the last one had not found a problem but still charged Mr C (You won’t find this with us we will not rest till we have found the answer). After probing Mr C he revealed that there were no leak marks on his driveway and that sometimes when driving an unpleasant smell would arise. After taking Mr Cs details we then dispatched him in one of our courtesy cars as he needed to get to the hospital to carry out his real Dr’s duties.
I then began to undertake my sleuth like investigations and delegated the job of testing the vehicle to ‘super’ Sandeep who proceeded to carry out a coolant pressure test. This involves putting probes on the coolant system and pressurizing it to find a leak. While Sandeep set about doing the test ‘Dynamo Dhillan’ waited in the wings to give the car a dynamic clean. A while later when checking on the on going investigations I saw ‘Tasmanian’ Trev and ‘Strong Arm’ Steve looking into the Audi A3 with looks of confusion. ‘There is definitely no leaks’ bellowed Steve. Concurrently there were legs stretched out of the passenger side door and it was ‘Super’ Shaun’. Now he wasn’t doing his contortionist act but was shouting something with his head under the dashboard. As I inched closer I heard Shaun shout ‘I’ve found it, I’ve found it. The leak was coming from the heater matrix behind the dash’. Don’t worry the heater matrix is no way as confusing as the movie it just provides the heat to the car and it appeared that the jubilee clip on the matrix had broken and thus the water was leaking. The reason the test found nothing was that the water was leaking onto the passenger side carpet. We have to thank ‘Dynamo’ Dhillan for this discovery as he was preparing to clean the car from the inside and had noticed the wet carpet. In a move that shows great initiative from our budding future mechanic he reported this problem to Shaun. While everyone scratched their heads Dhillan and Shaun found the leak. A seal and clip were all that was needed to fix this problem that had already cost Mr C a lot of money. The carpet was dried out and cleaned by Dhillan and the car was back to its previous vigour.
One thing that did puzzle us was how Mr C (and the other garages) had so evidently missed the large amount of water on his passenger’s side. When he returned later he informed us that he lived alone and that he did not have a lot of passengers in his car. Well now that his car was fixed Mr C could go and save more lives in the same way we save your cars. There is no mystery too troubling for the KAM team.
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton and Long Eaton, along with our bodywork shop are open ever day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshop and Sutton car sales are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.