Mrs Y's Fabia Fiasco

Hello faithful readers and welcome to another week of adventures from the KAM team. We have been very busy this week as you continue to heed the call and more and more of your cars are being restored to perfect health. You can leave your comments, questions and queries at http://drkev-kamsurgery.blogspot.com or on our twitter at www.twitter.com/dr_kev.
This week we received a visit from Mrs Y who as a long standing devoted customer to the KAM team had called in with her Skoda Fabia which was suffering from steering problems. ‘The steering is light one minute, and then heavy the next and the power steering has gone completely. You have to help me Dr Kev’. Those infamous words uttered yet again and our team would step up to the challenge. However after taking Mrs Y’s details one problem remained as on that very day the KAM garage was absent of all courtesy cars. Due to our busy schedule all had been loaned out and Mrs Y was in dire need as she had a compulsory hospital appointment. The Skoda would have to wait as we needed to get Mrs Y an alternative means of travel. Now other garages would simply suggest taking the bus or maybe even a taxi but here at KAM the customer is our main priority. As we scanned the workshop everyone’s eyes fell on Super Shaun as Mrs Y’s saviour. Shaun’s car was fully insured and safe for Mrs Y to drive and so being the gentleman he is he kindly offered. With Mrs Y happy at her day not being disrupted we dispatched her off in Shaun’s car and got straight to work.
Diagnostic Dan our very own German car specialist (Skoda is now part of the VW family) had been lurking in the background with a knowing look adorning his face. ‘Let me guess Dan you know what it is, you know you should use your powers to fight crime’ joked Shaun. ‘Well Shaun electronic diagnostics is about the art of following eliminating procedures’ he proclaimed while rifling in his tool box for his multimetre. With the all knowing Dan accompanied by Dynamo Dhillan this was sure to be a quick diagnostics mission. As the two got to work testing the car’s electric pump and the sensors the problem became quickly apparent. While undertaking the electric test which is carried out to test the resistance of the sensors it turned out to be a faulty angle sensor.
We were able to source a new angle sensor from our wonderful suppliers and the power steering was returned to normal. Dynamo Dhillan who is becoming our very own protégé finished the car off with a car wash and it was ready for collection. Mrs Y who had herself been given a clean bill of health returned to pick up her prized possession and was delighted at the swiftness of our team. ‘Wow Kev you really have helped me, my day has been disruption free and its all thanks to you and your team’. ‘Would it be awfully rude of me to ask one more thing Dr Kev’ she probed. ‘Ask away Mrs Y’ I responded curious as to what she was going to ask. It so transpired that Mrs Y’s petrol lawn mower had been giving her some problems and now she needed her dedicated KAM team to help. Super Shaun got behind the wheel of ‘da twuck with da fwashing lights’ and followed Mrs Y home to fix her faulty lawn mower. She returned later on to thank the KAM team for being so helpful and promised to leave us some favourable comments on the Good Garage Scheme website. Another day and another customer satisfied by your enthusiastic KAM team who is your one stop shop for all your motoring needs.
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton and Long Eaton, along with our bodywork shop are open ever day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops and Sutton car sales are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.