Hello faithful readers and welcome to another week of adventures from the KAM team. We have been very busy this week as you continue to heed the call and more and more of your cars are being restored to perfect health. We have seen a surge in sales for Maxxi’s tyres due to our competitive prices which are still much lower than our competitors. You can leave your comments, questions and queries at our twitter at www.twitter.com/dr_kev.
This week we received a visit from Mr H who came to our Heanor depot early Sunday morning. Mr H has been a loyal customer to the KAM team gifting us with all his car gremlins. As he pulled up in Renault Megane Scenic he appeared to be driving very tentatively and let out a sigh of relief as his car came to a standstill. He rushed to the reception ‘Hi Dr Kev I think I’m the latest victim of the dreaded cam belt, I keep reading about them and from that awful noise I think mine is about to break’. We took Mr H’s details and quickly dispatched him off in one of our courtesy cars so he could get back to work as car salesman.
Our first task was to take the car for a road test and this job was delegated to Big Al who heard the knocking noise Mr H complained about. Mr H’s admission of a possible cam belt fault was strange as his car was only 3 years old and had done less then 3000 miles and so this diagnosis was doubtful. After the test drive he returned with a look of confusion adorning his face. He explained to ‘His Royal Highness Raj’ how on the test drive another noise had presented itself. Now as well as the knocking sound, a squealing noise had also surfaced. We now had two mysteries to solve. Noises in a car can be quite deceptive as sound travels along the metal and so a noise that may sound like its coming from the front could actually be coming from the back.
We hoisted the car onto our ramp and the car appeared to be brand new, everything under the bonnet was in good working order and not suffering from any visible faults. The cam belt was in perfect working condition. So where was the noise coming from? After further inspection by Big Al one mystery was solved as it tuned out the squealing noise was the result of a loose power steering belt. After tightening the belt the squealing noise was gone. Now the boys were left bewildered by the remaining noise and just when I though I might have to intervene, someone piped up. I would just like to take this opportunity to introduce a new member of the KAM team ‘Beam me up Scotty’ who is our very own Japanese and French car specialist. Back to the story, while the others had been trying to figure out the location of the noise, ‘Beam me up Scotty’ had been observing the car attentively. So we gave the new boy the floor, would he be able to find the fault on his first go? - ‘If you lift out the shock absorber you’ll find it to be broken’ he said with an air of confidence. As Big Al removed the shock absorber we were all stunned as it was revealed to be broken. So are the powers of your dedicated KAM team.
Both shock absorbers were replaced as it is advised that they are replaced as a pair. Big Al seated behind the wheel, then turned the key to ignite the car, gone were the noises that had previously troubled the car and in its place was a gentle hum. Followed by the customary car wash from Dynamo Dhillan the car was ready for collection. So no dreaded cam belt this time but Mr H was delighted with the result and promised to praise us on the Good Garage Scheme. With our experienced staff of car specialists KAM aim to be your one stop shop for all your motoring needs.
Remember faithful reader, our team of dedicated and hard working staff at the branches in Sutton and Long Eaton, along with our bodywork shop are open ever day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops and Sutton car sales are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.
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