Miss B's Cooper Catastrophe- KAM Servicing

Hello faithful readers it has been another great year at KAM Servicing and we would like to thank all of our loyal customers. It has been another year of expansion at KAM as we introduced two new depots this year. We would like to report that our new depots are doing well as Super Sunny and Motor Mass have ensured that KAM’s success continues. With our talented team on hand to take on all your motoring needs KAM is your one stop shop for all car faults, all year round.

KAM Stapleford at Hickings Lane, Stapleford, NG9 8PA
Call 0115 9252525

We look forward to another year of gremlin hunting and we can’t wait to see what new mysteries come our way in the coming year. Happy New Year to our loyal customers from everyone in the KAM team…

This week our boys had a well-deserved break on New Year’s Day, to recharge their batteries and get ready for the coming onslaught of gremlins. It was on New Year’s Eve that we received a panicked visit from Miss B, who seemed very worried for her car. As she parked up she was clutching to her steering wheel and looked rather relieved when she finally came to a stop.

The car in question was a Mini Cooper and it looked rather lifeless in the KAM Sawley forecourt. She entered the warm reception and was quick to regale her car’s many woes. “Kev you have to help me my car has been rattling and I just don’t know why. I was even scared to drive it over here but I really need it for tonight.” Miss B was on her way to see her family in London and needed the car for the evening. “Sorry I know its short notice but I really can’t drive it in this condition. Please say you can help.”

 

Miss B's Mini Cooper is in a less than desirable condition.

Miss B was in need of our help and we weren’t about to let her down. We had to get her car in the workshop and see what faults lay within. If anybody could do it, the KAM team could. With all the details taken we told Miss B that we would get to work straight away and that until then she could have free use of our courtesy cars. She was very happy with this and went about her day preparing for the festivities.

Diagnostic Dan was on hand to take on this gremlin and he wasted no time in hoisting the car up on to our ramp. Armed with his multimeteres and tools he started to strip back the car so that he could take a closer look. He made some observations but there were no visible faults. It was time to dig a little deeper and so it was the turn of one of our state of the art diagnostic machines to decipher the problem.

The machines were hard at work and it was not long till the infamous words rang out. “We’ve got it Kev.” The KAM team had done it but we could not celebrate just yet. Dan walked into the reception and looked rather disheartened considering he had just located the gremlin. “Kev its engine damage.” I immediately understood and this fault was not as easily fixed as we would all have liked. Miss B had neglected to check and consequently top up her oil and water levels and had let them run low for quite a long time.

This may not sound like a lot but too much time had lapsed and so now the gremlins had attacked the engine. There was no oil to keep the engine lubricated and so it had been running in empty for possibly months. This had caused the rattling and as a result there was moderate engine damage.

KAM Courtesy car!!

   We called Miss B and told her that the car would not be fixed for that evening but that she could keep our courtesy car for the duration of repairs. We explained to her that because she had not checked her oil and water levels this had had an adverse effect on her car. She was rather upset but we assured her that we could help to save her money. This type of engine rebuild can cost hundreds of pounds but because of our great partnership with our suppliers we could locate the engine parts needed at a faction of the price.

    We worked on the car for the whole day and then when we returned on the 2^nd January the engine rebuild was completed, all that remained was the road test.

Dan got behind the wheel and embarked on a long road test. He returned a short while later with a smile across his face, “We did it Kev. This car is back in the fast lane.”

Miss arrived later to pick her car up and was very thankful at the service she had received at KAM. “Thank you so much to you and the boys. First you gave me a car so I didn’t miss the party and then you fixed my car at an unbelievable price. I couldn’t thank you enough.” She also took this as a cautionary tale. “I will definitely be topping up my levels from now on. Where would I be without KAM Servicing?”

You can leave your comments, questions and queries at www.twitter.com/kamservicing and on our Facebook page at www.facebook.com/kamservicing.  

 

 

Remember faithful reader, our team of dedicated and hardworking staff at the branches in Sutton, Long Eaton, Bulwell, Stapleford, Beeston and Belper along with our bodywork shop are open every day of the week, EXCLUDING Sunday’s, while the lads at our Sawley and Heanor workshops are at your service seven days a week, keeping your car where it belongs. ON THE ROAD.

So until next week faithful reader, drive safely and keep it shiny side up.

Dr.Kev.